Clinical Representative – Monarch Urology

Clinical Representative – Monarch Urology (Birmingham, AL)
Responsibilities

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center settings.
• Maintain strong customer relationships via clinical support, training, education, and responsive service.
• Support account development to build clinical confidence, increase user competence, and drive system/disposable utilization.
• Assist with product/clinical demonstrations, launch planning, training events, and customer education initiatives.
• Identify and act on educational opportunities to improve customer proficiency, procedural efficiency, and clinical adoption.
• Partner with Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development.
• Serve as liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints/technical concerns.
• Develop and maintain expert product knowledge and understanding of kidney stone treatment workflows and best practices.
• Ensure professionalism, service, and compliance in customer interactions.
• Lead/support account-level sales to ensure products are purchased and in-stock to support procedures and growth.

• Bachelor’s + 3 years relevant experience (or associate degree/medical certification + 5 years).
• Clinical, medical device technical/sales, procedural support, operating room, or healthcare-related experience.
• Preferred: urology/endourology, surgical robotics, or other highly technical procedural specialty.
• Ability to learn and communicate technical/clinical concepts to physicians and clinical staff.
• Strong customer service, organization, collaboration.
• Ability to work across hospital and ambulatory surgery center departments, including live cases and protective equipment.
• Hospital credentialing and customer access compliance.
• Travel up to 90% within assigned territory; valid driver’s license.
• Ability to work in regulated environments.

• Brand Positioning Strategy, Commercial Awareness, Commission Analysis, Competitive Landscape Analysis, Confidentiality, Developing Others, Inclusive Leadership, Interpersonal Influence, Leadership, Market Opportunity Assessment, Sales Enablement, Sales Prospecting, Sales Training, Strategic Sales Planning, Strategic Thinking, Sustainable Procurement, Vendor Selection.

• Base pay: $70,000.
• Eligible for sales incentive compensation (MBO) and J&J Fleet program (company car or car allowance).
• Employee benefits may include medical/dental/vision, life insurance, disability, and group legal; retirement/savings plans and long-term incentive; vacation, sick time, holiday pay, and work/personal/family time.