Assistant Account Manager

Job Details

Job Location:

Kingston GA 30145 - Kingston, GA 30145

Position Type:
Full Time

Job Shift: Any

Location:

Kingston, GA Position Type:
Full-Time

Reports To:

Account Manager / Clarion Operations Management

Clarion Security is seeking a dependable and experienced Assistant Account Manager to support security operations at a manufacturing facility in Kingston, GA. The Assistant Account Manager will work closely with the Account Manager to ensure the account is properly staffed, employees are performing to expectations, training and compliance requirements are maintained, and client needs are addressed promptly and professionally.

This position is an important leadership role within the account and will assist with the daily management of security personnel, scheduling, documentation, training compliance, performance monitoring, and operational activities.

The ideal candidate is an experienced security professional who is organized, dependable, comfortable leading others, and capable of stepping into a leadership role when the Account Manager is unavailable.

• Assist with maintaining appropriate staffing levels and ensuring all required security posts are covered.
• Assist in managing supervisors and security personnel assigned to the account, including monitoring attendance, performance, appearance, and professionalism.
• Assist with ensuring employees are properly trained, licensed, certified, equipped, and compliant with client and company requirements.
• Maintain and assist with schedules, timekeeping records, staffing reports, training documentation, and required audit packages.
• Assist with monitoring account performance and service-level compliance through routine site and post inspections.
• Assist with preparing operational reports and KPI information for the Account Manager and client business reviews.
• Identify performance concerns and operational deficiencies, communicate them to the Account Manager, and assist with corrective actions and continuous improvement efforts.
• Respond to employee and client communications and operational concerns, escalating issues to the Account Manager or Operations Management when appropriate.
• Coordinate with Clarion Recruiting, HR, Payroll, Training, and Operations support to address staffing, employee, training, and account needs.

Minimum Qualifications:

• High school diploma or GED required;
  Associate's or Bachelor's degree preferred.
• Minimum 2-3 years of security, law enforcement, military, or related management experience.
• Previous supervisory or management experience required.
• Experience overseeing security operations and personnel.
• Valid driver's license and reliable transportation required.
• Must successfully complete a background investigation and drug screening in accordance with applicable laws.
• Experience with employee scheduling and workforce management systems preferred.
• Strong customer service and relationship-building skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office, including Word, Excel, and Outlook.
• Professional appearance, reliability, maturity, and sound judgment.

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to regularly walk security posts and inspect assigned areas within a manufacturing facility.
• Ability to navigate stairs, uneven surfaces, and various indoor and outdoor work environments.
• Ability to use a computer, keyboard, telephone, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, and through electronic…