US Equipment Install Technician - Atlanta, GA

Job Overview

This position is responsible for providing installation of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced installers and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge.

• Provide installation services to customers in a courteous and professional manner.
• Provide repair services to customers on an as-needed basis.
• Maintain the necessary tools of the trade and keep them readily available to perform installation and repair services.
• Complete all on-site installation, repair, maintenance, and test tasks under the supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose technical problems and determine proper solutions.
• Comprehend customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintain and manage proper inventory levels in the van.
• Produce timely and detailed service reports.
• Attend all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Comply with all OSHA regulations as outlined in the OSHA manual and training.
• Maintain and utilize personal protective equipment when needed.
• Communicate in a timely manner with all Team Members and HUB dispatchers, keeping everyone informed of assignment progress.
• Complete all work orders promptly and review each with the customer or a responsible staff member before departure.
• Close all work orders daily and submit them for billing.
• Submit all job-related paperwork within required time frames, including FDA forms, expense reports, and other required documents.
• Comply with all terms of the Fleet Management Policy, including maintenance and accident management policies.
• Participate in special projects and perform other duties as required.

• Working knowledge of hydraulics, mechanical, and electrical systems.

• Basic troubleshooting skills.
• Independent self‑starter.
• Basic computer skills.
• Interpersonal and communication skills.
• Professionalism.
• Accuracy and detail-orientation.

Typically 2 or more years of field service experience with demonstrated proficiency, basic mechanical background, and customer service background.

High school education and/or vocational training and/or on-the-job training. An associate’s degree or technical school certification is preferred.

This position requires delivery, installation, and repair of equipment for Henry Schein customers, often involving maneuvering large equipment. The role may require substantial and/or repetitive bending, stopping, lifting, and climbing ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.