Debt Recovery Agent

Position Overview

We’re seeking a skilled and results‑driven Debt Recovery Agent to join our team. In this role, you’ll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional customer service and adhering to regulatory standards.

• Make outbound calls to customers with past‑due accounts to discuss payment options.
• Negotiate repayment plans and settlements to bring accounts current.
• Offer empathetic solutions to customers experiencing financial hardship.
• Review and analyze account histories to identify overdue payments and determine recovery strategies.
• Accurately document all customer interactions and update account information in the system.
• Provide exceptional customer service by addressing concerns and questions promptly.
• Educate customers on payment options, account status, and consequences of non‑payment.
• Ensure full compliance with company policies, procedures, and regulatory requirements.
• Communicate effectively with customers, team members, and management.
• Escalate unresolved or complex issues to the appropriate department.
• Meet or exceed individual and team performance goals.
• Maintain a high level of accuracy and efficiency in account handling.
• Participate in ongoing training and development to enhance recovery techniques and stay current with industry regulations.
• Stay informed about updates to company policies and procedures.

• Must be 18 years or older.
• High school diploma or equivalent required.
• Excellent organizational, written, and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows OS.
• Highly reliable with strong attendance and punctuality.
• Strong problem‑solving, conflict resolution, and negotiation skills.
• Customer service‑oriented: empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, self‑manage, and stay focused in a fast‑paced environment.
• Team‑oriented with excellent interpersonal skills.
• Comfortable working in an environment where change and ambiguity are common.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes such as electronics, dream vacations, and sometimes cars.
• Health Benefits:
  
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short‑term disability coverage is available.
• Life Insurance:
  Access life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code:
  Be comfortable while you work.

This job operates in a professional office environment. Employees will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. They will also be required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally need to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds.

Consistent with the Americans with Disabilities Act, it is the policy of…