Residential Aide - PT

Description

Position Title: Residential Aide

Reports to: Residential Aide Shift Supervisor/Operations Manager

Location: NW, Washington, DC

Classification: Non-Exempt, Part-Time

Schedule: 1

Part-Time Position
- Saturday & Sunday 4:00 PM - 12:00 AM (.4 FTE) and 1 Part-Time Position
- Saturday through Monday 4:00 PM - 12:00 AM (.6 FTE)

Friendship Place is a nonprofit organization serving the Washington, DC region. We empower individuals and families experiencing or at risk of homelessness to rebuild their lives through community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness.

We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We are committed to living out our core values both within our organization and the community.

The Brooks provides short-term housing services to families experiencing homelessness in the District. The building contains 50 units and is located in Northwest DC. The program follows a Housing First philosophy and uses best practices to ensure participants can transition from short-term family housing to independent housing within 90 days. The Residential Aide provides 24-hour on-site monitoring services to support the safety and well-being of The Brooks participants, staff, and visitors.

Residential Aides shall work cooperatively with program staff at all levels to ensure quality of service by performing hourly inspections of the building and immediate building exterior, and documenting/reporting any incidents.

• Monitors the residents, units, and grounds of The Brooks at all times to ensure the security and safety of each resident.
• Provides appropriate oversight of the participants at the short-term family housing site and enforces program policies
• Provides de-escalation services to the participants as needed and to ensure safety and well-being of all staff and residents, including contacting MPD, Mobile Crisis, and/or CHAMPS as necessary.
• Assists in the planning and organization of recreational activities and events for families residing at The Brooks
• Reports unusual incidents to the appropriate parties OR writes unusual incident reports.
• Reports observations to case management staff to support the participants in progressing towards their goals.
• Performs weekly and as necessary inspections of units.
• Distributes food during meal services and discards waste.
• Residential Aides are responsible for the safety and security of the staff, clients, and the building at each STFH site.
• Residential Aides shall lead emergency protocols, report all incidents to both program and operational leadership, and be the point of contact when the PD and OM are not present at the site.
• Performs all other duties as assigned

• High School Diploma/GED Required
• Bachelor’s Degree Preferred
• 3 years of general work experience, including one year of experience in direct human service
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training

• Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision
• Bilingual in Spanish is a plus
• Experience working with individuals with mental health concerns or addiction preferred
• Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner.
• Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Ability to work well under pressure and as part of a diverse team
• Demonstrates professionalism across all levels of the organization
• Strong commitment to the organization’s mission, vision, and values
• Knowledge of Microsoft Word; ability to learn database programs
• Ability to maintain healthy and professional boundaries
• Must be able to arrive to work and scheduled meetings on time
• Strong commitment to mission, including racial equity and social justice
• Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities
• Maintain compliance in all assigned mandatory training and background clearances

The office is housed in a…