Shift Supervisor M-F

Description

Position Title: Shift Supervisor

Reports to: Operations Manager

Classification: Hourly, Non-Exempt, Essential

Location: Washington, DC

Schedule: Monday - Friday, 8 AM – 4 PM. Some overtime, holidays and weekends may be required to support operations and to respond to emergencies

Who we are: Friendship Place is a nonprofit organization, serving the Washington, DC region. We empower individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond.

Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We are committed to living out our core values both within our organization and the community.

Summary: The position provides support to participants in bridge housing who are transitioning from homelessness to permanent housing. The bridge housing model seeks to stabilize participants and coordinate with external providers to house participants within 90 days. The Valley Place approach embraces a Housing First model and philosophy. The Residential Advocate works to empower participants to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, participant-driven process.

The lead advocate Is a senior level position within the advocate team. This person will have knowledge and skills related to the position that can be used to help teach, assist, and guide other advocates as they do their job. The lead advocate position will not be the direct supervisor of the other advocates but rather will work in conjunction with the Assistant Director.

• Responsible for initial training of new staff
• Collaboration with operations manager to ensure adequate coverage 24/7 by RA staff
• Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
• Deliver face-to-face contact to participants, and work in conjunction with case managers and external providers
• Demonstrate empathy and flexibility in responding to participants’ needs and requests fostering wellness and independence
• Engage participants and assess individual needs, preferences, and strengths
• Monitors the residents, units, and grounds of Valley Place at all times to ensure the security and safety of each resident
• Provides appropriate oversight of the participants at the bridge housing site and enforces program policies
• Provides de-escalation services to the participants as needed and to ensure the safety and well-being of all staff and residents, in conjunction with other staff and on-site security.
• Assists in the planning and organization of site-based programming and recreational activities and events for individuals at Valley Place.
• Reports unusual incidents to the appropriate parties and writes unusual incident reports.
• Reports observations to case management staff to support the participants in progressing towards goals.
• Performs weekly and as necessary inspections of units.
• Distributes food during meal services and discards waste.
• Participates in multidisciplinary meetings and regular supervision
• Complete progress notes and all mandatory paperwork within required time frames (48 hours for case notes, 24 hours for unusual incidents)
• Maintain participant’s electronic records in the Housing the Homeless database
• Attend professional trainings and conferences as needed
• Perform all other duties as assigned

• High school diploma, GED or equivalent
• 2 years of experience working in a residential or shelter setting
• Must have supervisory experience
• Experience working with families and/or youth and knowledge of child development and child welfare is preferred
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. May be called into action to perform life-saving measures. First Aid/CPR/AED training will be provided by Friendship Place.

• General knowledge of working in a homeless shelter or residential facility preferred
• Provides excellent customer service and demonstrates…