Air Export Agent

Location: Ellenwood

Company Description

"We're not in the shipping business; we're in the information business"
-Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

+ 19,000 trained professionals

+ 350+ locations worldwide

+ Fortune 500

+ Globally unified systems

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

+ Ensure smooth and timely freight process flow

+ Ensure accurate and timely data entry into our operational system

+ Track and Trace Air Export files and reporting

+ Use Workflows on daily basis

+ Ensure arrival notices are communicated to overseas and customers

+ Ensure accurate and timely client and Service Providers billing

+ Interact with our customers in arranging their international shipments, meeting customer service standards

+ Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)

+ Meet compliance at all times with internal and external regulations in accordance with government regulations

+ Understand department process flow, looking for best practices to improve operational efficiency and productivity

+ Ensure all customers standard operating procedures are in place and updated

+ Meet KPI standards in accordance with the Company's procedure

+ Overseas communications, timely responses to emails and requests (internal and external)

Shift: Sunday - Thursday | 08:00am - 05:00pm

+ Bachelor's Degree or equivalent work experience

+ 1 year of Air Export specific experience

+ Knowledge of air documentation / process

+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

+ Pro-active, strong organizational skills

+ Good computer skills (Excel, Word, PowerPoint)

+ Ability to type 45wpm

+ IATA certification (preferred)

+ Fluent in English

Reporting Structure

+ Air Export Supervisor and Manager

Shift:  Tuesday - Saturday | 08:00am - 05:00pm

Expeditors offers excellent benefits:

+ Paid Vacation, Holiday, Sick Time

+ Health Plan:
Medical

+ Life Insurance

+ Employee Stock Purchase Plan

+ Training and Personnel Development Program

+ Growth opportunities within the company

+ Employee Referral Program Bonus