Load Planner - Extended Coverage

TUNNEL HILL USX TERMINAL

Tuesday, Wednesday 0700 - 1700 and Saturday, Sunday 0600 - 1800

Position open to remote:
No

Grade: HR11

Compensation Range: $22.73 - $28.42

U.S. Xpress is one of the nation’s largest asset‑based trucking companies. It offers not just equipment but the collective brainpower of thousands of visionaries and problem‑solvers. Together, we revolutionize the transportation industry by providing innovative, custom solutions, and uphold the sanctity of a promise—to our customers and our people. When we focus our varied talents on reshaping the future of transportation, that is what we call the POWER OF U.S.

Right Role. Right Tools. Right People. We invest in our talent starting on day one. Personal and professional development, stock options, profit‑sharing, 401(k), and competitive pay help prepare you for the future. We value out‑of‑the‑box thinking and reward employees for going above and beyond. Curious about other perks?

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401(k) with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

To assign freight loads to OTR drivers after hours in a manner that optimizes U.S. Xpress profitability and minimizes empty miles while servicing customer requirements for delivery and pick‑up times and meeting the needs of drivers.

• Monitor AS400 and XPM systems during nights and weekends for new loads, changes to existing loads, and service exceptions.
• Match loads with available drivers during off‑hours, considering time sensitivity, customer priority, and driver proximity to pick‑up.
• Reassign, unassign, or locate equipment after hours to prevent or minimize service failure impact.
• Coordinate with fleet management to resolve urgent driver or equipment issues occurring outside of business hours.
• Prioritize time‑critical or high‑value freight movements and escape potential service failures to management as required.
• Communicate significant service deviations or incidents to Customer Service or Planning Manager to ensure awareness and continuity.
• Provide timely responses to after‑hours inquiries regarding load status, trailer availability, and operational disruptions.
• Assist in locating missing trailers or repositioning equipment during off hours using AS400 system and available resources.
• Execute shift plans provided by management and make decisions consistent with established SOPs during unsupervised hours.
• Monitor trailer pool requirements and report any imbalances or urgent needs identified during nights and weekends.
• Document all major actions, escalations, and issues handled during coverage periods to ensure complete handoff to the daytime team.
• Maintain concise and accurate communication with all stakeholders reached after hours, ensuring clear documentation in email per SOP.
• Collaborate with internal extended coverage teams when necessary to maintain operational consistency during extended coverage periods.
• Escalate recurring or unresolved off‑hours problems to management to support process improvement efforts.
• Collaborate in‑person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in‑person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in‑person with customers and potential customers to establish rapport, open communication, and expectations.

• High school diploma or GED equivalent required

• 1+ year of experience in Operations including Customer Service, Fleet Management, or Load Planning required
• AS‑400, XPM, and Microsoft Outlook experience required
• Transportation, Logistics, and/or Tech industry experience a plus

• Knowledge of DOT hours of service and how they apply to a driver
• Ability to be a self‑starter
• Ability to work in stressful situations
• Work in a deadline‑driven…