Customer Service Coordinator

• Reporting Relationships: Director of Sales
• Work Schedule: Monday through Friday 8 am to 5 pm. Weekends as needed.

Armstrong Growers is an employee-owned wholesale plant grower based in Southern California and operates as a division of Armstrong Garden Centers, Inc. and Pike Nurseries. Together, Armstrong Garden Centers and Pike Nurseries form the largest independent retail garden center group in the United States. With more than 50 retail locations and 8 wholesale and production facilities across California, Georgia, and North Carolina, Armstrong and Pike lead in every facet of the green industry.

Our pride of ownership shines through in everything we do—from exceptional service to premium-quality plant material—driven by the true fabric of our company and the key to our success: our associates.

If you're ready to jump in and feel that your background would be a great fit for this position - let us hear from you.

This position primarily supports the Armstrong Growers division and the product flow into Armstrong Garden Centers.

This person will work closely with AGCMarketing Department, Corporate buyers as well as store managers and be the conduit of communication with AGs Branch Managers, Sales Coordinators and Production team.

Participation in weeklymeetings is mandatory.

Other responsibilities include, but are not limited to working with accounting on preparing credits/debits, submitting EDItransmissions for customers using this system, managing the Mass Update on theavail weekly, Batch Posting invoices every morning, communicating with thesales team and internal associates.

• Customer Service, pleasant greetings and willingness to listen and help
• Strong Excel Skills
• Abilityto learn computer "systems" - ours is SBI, Trello
• Experience with EDI transmissions
• Organizationis key to success
• Prioritizingtasks as they continue to come in
• Beingable to work with multiple stores / customers and make decisions
• Working within deadlines
• Articulate and able to clearly communicate verbally and in written content
• Knowledge of general accounting (credits/debits)
• Abilityto actively participate in Zoom calls with the Sales Team, AGC Marketing and Production calls
• Comfortable in presenting meeting notes to the Ag team via zoom
• Bi-lingualis a plus (Spanish)
• Reliable transportation and ability to visit AG Branches when needed (1x/month)
• Retail Store support and knowledge will be helpful
• Sales experience is helpful
• Abilityto put in overtime if/when needed

• General computer experience and ease of learninginternal / external operating systems
• Extreme organization with worksheets, files and communication
• Articulate and able to perform professional livepresentations.

We have great benefits! (Benefits available to full-time associates)

• Major medical, dental, vision, and other group benefits.
• Paid holidays and paid vacation.
• Participate in the Employee Stock Ownership Plan (ESOP).
• Participate in Company 401k

Can requires extensive use of back, legs, knees, arms, feet and hands for lifting, stooping, squatting, bending, twisting, kneeling, pulling, pushing, reaching overhead, and walking. Unassisted lifting limits up to 50 lbs. Individuals may be required to do any or all of these situations throughout the work day, with an emphasis on walking and standing for a major portion of the day.

See what you are looking for? We want to hear from you. We are always looking for great talent on our team.

Have questions or don't see what you are looking for? We still want to hear from you. Our Human Resources team is here to help.