Application Support Engineer

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit and Innovation .... our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

APPLICATION SUPPORT ENGINEER

As an Application Support Engineer, you will join our growing Technology Operations (Tech Ops) team to ensure that our internal and external customers receive best-in-class application support. You'll be responsible for resolving technical issues, monitoring application logs (using Datadog), reviewing and writing SQL queries, and working with our Scrum teams to deliver new products, features, and workflow enhancements. Communication, innovation, drive, and a positive attitude are essential to success in this role.

This position requires solid proficiency in application support (2+ years), comfort with support ticketing systems, and a commitment to excellent customer service.

This is a REMOTE option - Those residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, & WI are welcome to apply!

The Compensation for this position starts at $75,000

At Foley, we value our employees and treat them with respect while providing them with opportunities to make a difference. In addition to contributing on an individual level, you will be expected to help foster an environment of safety, collaboration, and learning within our development organization. Your communication skills, innovation, drive, and positive attitude will be essential to success in this role.

What You Will Do

In your first 30 days, you will

• Learn how Foley's products and services work, and how we can have a positive impact on our customers' businesses
• Meet and get to know your teammates and stakeholders across our engineering and Tech Ops organizations
• Familiarize yourself with our ticketing system, processes, and tools for development and deployment
• Begin monitoring application health using Datadog and responding to real-time alerts

Within your first 6 months, you will

• Provide Level 2 support for both internal and external customers, troubleshooting application issues, prioritizing tickets, and ensuring high-quality resolutions
• Review, write, and optimize SQL queries to assist with data-related requests, ensuring data accuracy and timely updates
• Collaborate with cross-functional Scrum teams to enhance our product offerings, providing insights from a support perspective
• Investigate, diagnose, and escalate complex technical issues in alignment with established processes
• Contribute to documentation and knowledge-base articles, improving our support processes and team efficiency
• Foster a culture of collaboration, continuous improvement, and customer-centric

What We'd Like You To Have

• 2+ years of experience in Application Support, with demonstrable outcomes in ticketing systems and customer service
• Proficiency in writing and reviewing SQL (queries, stored procedures, troubleshooting data issues)
• Experience monitoring application logs and working with alerting tools (Datadog experience highly preferred)
• Familiarity with .NET, C#, or other similar programming languages (ability to read/write C# is a plus)
• Strong interpersonal skills, with the ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
• Experience in an Agile/Scrum environment, collaborating closely with engineering, QA, and operations teams
• Ability to multitask, prioritize, and remain calm in high-pressure situations
• Strong problem-solving skills, a creative mindset, and a willingness to learn new tools and technologies

What You'll Love About Foley

The People:
Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot.

Outstanding Benefits:
Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life.

Ideas Over Egos:
In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team.

Professional Growth:
We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals.

Our Environment:
We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to…