Dental Clinic Manager Job Gering area,Nebraska USA,Dental / Dentistry

Dental Clinic Manager

Provide operational leadership for the dental clinic by overseeing daily operations, supervising administrative and clinical support staff as designated by the organizational chart, and ensuring efficient, high-quality, patient-centered services in collaboration with the Dental Director and CAHC Leadership.

Major Duties:

Play an active role in patient services using the provider-led, team-based Patient Centered Medical Home Care Model.

Serve as the central communication hub between the clinical team, front office, Dental Director and CAHC Leadership.

Serve as a role model for effective teamwork among staff, both clinical and administrative and actively work to maintain positive morale and attitude.

Partner with clinicians to support overall practice success.

Monitor and improve operational performance by evaluating provider schedules, patient access, productivity, no-show rates, clinic workflows, and other key performance indicators. Develop and implement process improvements to enhance efficiency, patient experience, and operational outcomes.

Foster a positive, professional, and patient-focused clinic culture.

Maintain a professional, warm and efficient environment for patients ensuring they receive exceptional patient experience and standard of care as guided by the Dental Director.

Identify opportunities to improve clinic efficiencies and workflow before they affect the patient experience.

Define processes and procedures to ensure efficient and timely appointment scheduling, patient check-in and check-out; completion of appropriate CAPWN patient forms & recording of demographics into the Electronic Medical Record (EMR).

Support the preparation and presentation of treatment plans, including out-of-pocket estimates and financing options

Ensure accurate calculation and determination of sliding fee scale; calculation and collection of charges, determination of presumptive eligibility for Nebraska Medicaid; update patient information in the chart; complete pre-authorization of insurance.

Implement procedures for accurate and timely maintenance of client's dental chart, which includes but is not limited to; appropriate scanning of client paperwork in chart including income documentation into every household member's dental record and notes for patient encounters including phone calls.

Work with billing department to complete accurate and timely billing for all dental encounters, including billing for Medicaid, private insurance and uninsured patients.

Assist and support billing staff regarding collections, denials, and revenue cycle.

Handle patient concerns, billing questions, and escalations with confidence and care.

Oversee supply inventory, vendor relationships, and equipment service coordination

Coordinate staff schedules and reviewing PTO requests to ensure adequate staffing.

Responsible for hiring, onboarding, directing, and mentoring staff, including communicating job expectations, providing performance reviews, timecard review and managing corrective actions.

Ensure compliance with company policies and state and federal regulations.

Develop, execute and periodically review the adherence to policies and established procedures to ensure effective and efficient delivery of care.

Maintain operational systems that ensure HIPAA compliance, OSHA standards, and dental regulatory requirements are met at all times.

Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures.

Participate in quality assurance process for the dental clinic.

Attend staff training sessions and meetings as required.

Promote program in a positive manner in the community.

As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the individuals in the communities we serve.

Other duties as assigned.

Working Conditions:

Dental Clinic environment including training, meetings, and…