Network Engineer Speed Wireless Internet serving Colorado, Nebraska and Wyoming

Network Engineer

Department: Vistabeam Operations Team

Location: Gering, NE | Scottsbluff, NE | Casper, WY | Remote

Shift: 2:00 PM – 10:00 PM

The Network Engineer at Vistabeam serves as a vital operational link between Customer Care, Field Operations, and Network Operations. This role is primarily focused on operational engineering execution, proactive monitoring, and ensuring high-quality service restoration for our broadband network across Colorado, Nebraska, and Wyoming. You will be responsible for advanced diagnostics, operational network changes, outage response, and supporting both internal teams and business customers.

• Serve as an operational escalation point between Customer Care, Field Operations, and Network Operations.
• Perform advanced diagnostics on customer and network infrastructure to maintain high reliability.
• Execute remote troubleshooting, service restorations, and operational network changes.
• Monitor network alerts and identify customer-impacting operational events in real time.
• Assist with rapid outage response and implement corrective operational actions as directed.
• Escalate confirmed engineering-level faults to Senior Network Engineers for architectural or complex resolution.
• Maintain detailed operational documentation, including troubleshooting records and infrastructure updates.
• Support business customer escalations to ensure high-priority service level compliance.
• Assist with proactive monitoring strategies and established network operations processes.
• Coordinate operational activities effectively with field technicians and engineering teams.
• Assist with the execution of maintenance windows and perform operational validation for network updates.
• Continue transitional support responsibilities tied to Customer Care integration efforts.
• Identify recurring operational issues and recommend reliability improvements to senior leadership.

• Foundational knowledge of IP networking and a strong desire to learn advanced networking concepts and protocols.
• Experience in a technical support, ISP, telecommunications, or Network Operations Center (NOC) environment.
• Proficiency with remote management, monitoring, and diagnostic tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, with the ability to bridge technical information between departments.
• Ability to maintain accurate documentation and follow established operational standards.

Vistabeam offers a comprehensive benefits package designed to support our team members’ health, well-being, and long-term financial security.

• Health & Wellness: Medical, dental, and vision insurance.
• Retirement: 401(k) retirement plan with company matching.
• Time Off: Paid Time Off (PTO) and paid holidays to support work-life balance.
• Location Flexibility: This role may be based in Casper, WY, Scottsbluff/Gering, NE, or remotely.

Pay: $25.00 – $32.00 per hour

• 401(k)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Work Location: Remote