Processing Administrative Specialist III - Contractual

The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 430,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants.

Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café.

Perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.

If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.

This position is designated as telework‑eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period.

Grade 12

120 East Baltimore Street

Baltimore, Maryland 21202

This position serves as an Administrative Specialist III in the Deceased Processing Unit. The incumbent reports to the Death Benefits & Refund Processing Supervisor. Primary responsibilities include the timely creation of deceased retiree payment folders upon notification of retiree deaths, preparing transactions to stop future payments and to recover payments issued after death. Timely and accurate processing of transactions related to these processes are essential elements in aiding the Agency in meeting the objective of our “Mission Statement” which is to effectively communicate to participants and employers, information about benefits provided by the System.

• Preparation of initial and follow‑up claim packets for deceased retirees. Upon notification of retiree death, prepare deceased retiree payment folders via the established procedures. This includes preparation of retirement transactions, retrieval of imaged historical documents, recovery of payments issued after retiree death, preparation and mailing of claim packages, and update of the deceased database. Prepare and mail follow‑up claim packets per established procedures.
• Respond in a timely manner to incoming correspondence concerning deceased accounts from beneficiaries and/or other third parties and return deficient forms in a timely manner to expedite processing of deceased benefit payments. Files must be updated daily for incoming mail and the recovery of payments issued after the retiree’s death.
• Prepare necessary forms and transactions for pending status accounts. Involves transactions to revise retirement accounts, stop payment and replacement authorization forms, and RIMTs for personal checks/money orders received by the Agency for repayment of funds issued after retiree’s death.
• Answer incoming telephone calls from the Interactive Voice Response system regarding the death of members, former members and retirees. This includes working an alternate schedule as required. Telephone coverage is continuous for the entire assigned period (full day or selected hours); absence from the workstation during this time must be reported to the Unit Supervisor.
• Other duties as assigned.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work.

• Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

• 1) At least 6 months’ experience using Microsoft Office Suite including Word, Excel and Outlook.
• 2) At least 6 months of customer service experience including answering phones, mailing letters and working…