Principal Administrative Aide, Grade 13

Please note:
The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $53,177 - $75,404, based on the candidate’s qualifications and experience.

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for the delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential.

HHS plays an essential role in building a healthy and strong community.

The Montgomery County Department of Health and Human Services, Public Health Services Division, is currently recruiting for an enthusiastic professional who has a desire to serve the community and upholds a commitment to public service. The ideal candidate is a team player with a positive attitude, displays cultural awareness, an openness to learning, and adaptability.

The successful candidate will be responsible for delivering outcomes across the following focus areas:

• Perform data entry of applications and documentation into the EICM database and Excel spreadsheets.
• Review client eligibility/demographics in EICM and EVS.
• Complete urgent referrals for supervisor review.
• Update excel spreadsheets and perform data entry for clients eligible for MPP services.

• Answer incoming phone calls, retrieve voice mail messages and return phone calls to customers, providing accurate program information and/or referrals.
• Respond to client/community partner requests in HSS email.
• Open, sort, screen, prioritize, and route incoming mail and faxes in a timely manner.
• Organize office supplies and forms, monitor appropriate supply, and compile supply order requests.
• Assemble and prepare materials for distribution.
• File, fax, and photocopy materials, as needed.

• Serve as initial communicating contact for HSS unit reception area, assist general public, answer routine questions, provide program information, and provide administrative support to the clerical staff and supervisor.

Graduation from high school or High School Certification of Completion recognized in the State of Maryland.

Two (2) years of progressively responsible office support experience.

An equivalent combination of education and work experience may be substituted.

• Bilingual proficiency in Spanish (speaking, reading, writing)
• Experience with eICM (Electronic Integrated Case Management) systems or similar case management, electronic health records system.
• Knowledge and experience of referring clients to community resources & services available through public/private agencies.