Medical Receptionist Job in Germantown, MD

Medical Receptionist

We are looking for a Medical Receptionist to support a patient-centered practice in Maryland. This contract position is ideal for someone who brings prior experience in a medical front office setting, communicates with warmth and courtesy, and is comfortable using athenahealth in a small office environment. The person in this role will help create an efficient, welcoming experience for patients while ensuring administrative processes are handled accurately and confidentially.

Responsibilities:

• Greet patients upon arrival, complete the intake process, and create a welcoming first impression at the front desk.
• Handle incoming phone calls, respond to routine questions, and assist patients with appointment-related needs and follow-up coordination.
• Oversee calendar management in athenahealth, including booking visits, confirming schedules, and adjusting cancellations or changes.
• Enter and maintain patient demographic, insurance, and registration details with a high degree of accuracy in the electronic record.
• Review insurance information, gather required documentation, and support front-end eligibility verification before visits.
• Receive copayments and other patient balances, record transactions correctly, and assist with checkout activities.
• Process referrals, faxes, and general office communications while keeping records organized and accessible.
• Partner with providers and clinical team members to support a smooth and positive experience throughout each patient visit.
• Maintain an orderly reception area and follow confidentiality and compliance standards in all patient interactions.
• Provide additional administrative support as needed to help daily office operations run efficiently.