Assistant Director of Child Support Administration Human Service Administrator III

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

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Howard County Department of Social Services

9780 Patuxent Woods Drive

Columbia Maryland 21046

This position is a member of the senior leadership team for the Department, and serves as Assistant Director for the Child Support Administration. This position provides program oversight, budgetary responsibility, consultation, direction, evaluation and leadership to this program administration and collaborates with the Assistant Director for Family Investment to provide the same for the Work Opportunities program. This position also requires the ability to identify and develop needed resources and practices that support the population of the community and ensures that at all times, customer service meets or exceeds the Department's standards.

• Provide administrative leadership and oversight of all aspects of the Child Support Division to ensure effective, efficient, and high-quality program operations.
• Establish, implement, and maintain procedures, internal controls, and performance measures to evaluate the efficiency, effectiveness, compliance, and quality of Child Support services.
• Develop and implement corrective actions, process improvements, and comprehensive strategies designed to strengthen local operations and improve program outcomes.
• Provide leadership and direction to Child Support personnel ensure consistent application of policies, procedures, performance expectations, and operational standards.
• Coordinate the integration of Child Support programs and services with other Department programs to support the overall mission, goals, and strategic priorities of the Department of Social Services and the Maryland Department of Human Services.
• Monitor and analyze required reports, performance data, quality assurance findings, and other operational indicators to identify trends and areas requiring management intervention.
• Coordinate and participate in internal and external audits, program reviews, monitoring activities, and corrective action initiatives.

Education:

A Bachelor’s degree from an accredited college or university.

Experience:

Eight years of experience in administrative, professional or technical work, three years must have involved supervision of other employees or exercising responsibility for program development.

• Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to two years of the required general experience.
• Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.
• Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.

• One year of experience using a Child Support computerized system to generate operational reports and monitor program compliance.
• One year of experience managing a programs operational budget.
• One…