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Customer Service Rep

Student Success & Support Advisor

Job in Germantown, Montgomery County, Maryland, 20874, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-07-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 19 - 22 USD Hourly USD 19.00 22.00 HOUR
Job Description & How to Apply Below
Cengage Group in Baltimore, Maryland, is seeking a Tier 2 Student Advisor to deliver exceptional customer service and support to students. This role involves managing a high volume of inquiries, utilizing empathy and strong communication skills to resolve issues efficiently. Ideal candidates will have 1-2 years experience in a customer service environment and the ability to work effectively in a fast-paced setting.

The position offers a compensation range of $19.00 - $22.00 per hour based on experience, qualifications, and schedule.
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