Center Building Attendant-(Contingent Administrative Support-Community Resources and Services

This position performs technical level human services work ensuring the safe and efficient operation of the 50+ Centers and may be requested to provide support to the Loan Closet, Multi-Service Center, the Department of Community Resources and Services and its other Offices. This position provides key support and customer service for evening and/or weekend hours including the opening and closing of the center, processing registrations, program set ups, and customer service duties when full-time staff may not be present.

Basic computer and customer service skills are required. The position can be assigned to any of the locations listed below.

• Bain 50+ Center – 5470 Ruth Keeton Way, Columbia, MD 21044
• East Columbia 50+ Center – 6610 Cradlerock Way, Columbia, MD 21045
• Elkridge 50+ Center – 6540 Washington Boulevard, Elkridge, MD 21075
• Ellicott City 50+ Center – 9401 & 9411 Frederick Road, Ellicott City, MD 21042
• Glenwood 50+ Center – 2400 Route 97, Cooksville, MD 21733
• North Laurel Community Center – 9411 Whiskey Bottom Road, Laurel, MD 20723

Duties include but are not limited to the following:

• Proficiency with Active Net membership and program registration to include running detailed reports and troubleshooting.
• Provides administrative support including data processing, filing, completing facility forms, making phone calls as directed, and daily cash drops.
• Responsibility of keys and alarm codes and opening and closing of the center.
• Availability and flexibility to cover a variety of shift times as needed.
• Performs center safety and maintenance checks.
• Assists customers with online program registration.
• Coordinates set up and take down of equipment and monitors the proper use of the equipment.
• Answers a multi-line phone and directs calls to the appropriate coordinator; monitors an assigned email account.
• Provides marketing and program promotion to all customers.
• Assists in planning and directing the daily operation of the center.
• Maintains cleanliness of interior and exterior appearance of the center.
• Communicates clearly and courteously with internal and external customers.
• Reports accidents, injuries, incidences and property loss/damage.
• Maintains control of center patrons and enforces center rules.
• Wears the provided employee badge.
• Provides marketing, phone assistance and customer support for Center Operations.
• Provides support as needed to full time facility staff.
• Maintains traffic flow within the facility including exit monitoring and member access.
• May be involved in handling emergency situations (i.e. protest, staff/contractor no shows, customer accident/incident, inclement weather).
• Provide facility tours.
• Provide set up for rentals and community events.
• Performs other duties as needed to ensure the smooth operations of the center.

High school diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

• Ability to work well with a diverse senior population and good interpersonal skills.
• Knowledgeable of assistive technology including durable medical equipment. Serves the general public and provides consumers and caregivers with information to assist them in making informed choices about services needed.
• Is flexible, reliable, and responsible.
• Read and follow written and oral directions.
• Possesses good communication and organizational skills.
• Able to work independently and under pressure.
• Enjoys working and able to maintain effective relationships with the public.
• Able to communicate clearly and effectively to manage crowds.
• Ability to communicate with public safety officials in emergency and non-emergency situations, communicate with park officials, complete detailed reports, ability to manage numerous activities within a facility.
• Demonstrates awareness of safety and maintenance.
• Knows Microsoft Office Suite.
• Exemplifies the mission, vision, and core values of the Office on Aging and Independence.

While performing the duties of this job, the employee is regularly required to walk; use hands…