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Tier 1 Service Desk Specialist - Health Insurance Exchanges
Job in
Germantown, Montgomery County, Maryland, 20875, USA
Listed on 2026-08-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Jobtailor is seeking a Service Desk Representative Tier 1 to handle Tier 1 inquiries, provide account access support, and triage requests for Marketplace users and agencies. You will log issues in Service Now and coordinate with Tier 2 teams to resolve more complex problems.
The ideal candidate has excellent communication, strong customer service skills, and at least 1 year in a high-volume call center with experience in ticketing and IVR systems. #J-18808-Ljbffr
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