Consumer Loan Servicer

Responsibilities

• Managing existing consumer loans in the credit union’s portfolio and those sold to Investors
• Performing critical support services to the department including resolving internal and external members’ inquiries
• Performing loan maintenance within the core system
• Managing the title process on auto and boat loans
• Troubleshoot issues with the core system and coordinating any interface with external and internal parties
• Performing a variety of loan servicing duties such as collateral loan title tracking
• Maintaining insurance tracking for collateral loans
• Filing Uniform Commercial Code (UCC)
• Generating lien releases
• Providing legendary service to members and third parties by resolving their inquiries such as loan payment history, payment correction, generating payoff statements, processing payoff transactions, due date changes, interest rate discounts, loan amortization, and loan verification
• Generating and reviewing Consumer loan reports, including but not limited to Funding reports, Paid in Full reports, Low Balance reports, UCC reports
• Maintain tracking log for Auto, Boat and RV title, Insurance, and UCC
• Performing quality control on all consumer loans and ensures data within the core system is aligned with the loan agreement
• Reviewing third-party vendors’ reports/invoices and auditing for accuracy to LFCU’s data and for keeping update with the all-consumer loan servicing policies and procedures
• Being responsible for collecting the required documents necessary for subordination request on loans held in Lafayette Federal portfolio and assisting the Investor Relations team for loans held by various Investors
• Upon approval prepare the subordination agreement and update the tracker

• Three to five years of similar or related experience
• A high school education or GED