Program Compliance Specialist HUMAN Service Specialist III

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

ASTD
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Frederick County Department of Social Services

Family Investment Administration

1888 North Market Street

Frederick, MD 21701

The Human Service Specialist III serves as the Division’s Program Compliance Specialist by proactively monitoring compliance in critical areas, increasing payment accuracy, and assisting in the development of corrective action plans to address deficiencies in the Family Investment Division. This includes investigating Family Investment case actions, providing policy and procedural clarification, and providing comprehensive findings to upper-level staff. In full collaboration with the Program Integrity Administrator, this position is responsible for increasing the Division’s efficiency, accuracy, and overall compliance with DHS mandates to avoid federal sanctions.

The Program Compliance Specialist is responsible for providing expert knowledge and assisting in the planning and implementation of new or revised procedures, practices, and processes for the SNAP E&T Program as well as all other Family Investment Programs.

DHS employees may be called upon to be emergency essential personnel. The Governor has delegated DHS as the primary agency responsible for Emergency Support Function #6. The Governor can dictate an emergency and require state employees to respond. If employees do not report for duty, disciplinary action may occur.

• Monitors, evaluates, and participates in Family Investment staff duties which include, but are not limited to, participating in and monitoring the completion of appeals, monitoring payment accuracy, monitoring the accuracy and timeliness of over payments, providing local responses to the Office of Administrative Hearings (OAH) concerning appeals, participating in and monitoring of fraud investigations and providing local responses to the Office of the Inspector General (OIG) concerning cases involving fraud, monitoring and tracking of mandatory ABAWD customers and customers referred to participate in the local SNAP E&T program, and providing support to the local department in audits.
• Initiates and maintains open and effective communication with FIA staff, with external customers, and with outside agencies to convey and collect information, to gain cooperation, and to achieve consistency in operations and interpretations of policies and procedures, by being accessible, seeking staff recommendations and feedback, and presenting information/instructions clearly.
• Research current trends in processes, procedures, and legislation related to FIA programs to assess impact. Assist in the planning and implementation of new or revised procedures, practices, and processes.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Six years of experience, two years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two…