Patient Service Specialist, PT Weekend, Outpatient Imaging Services

Outpatient Imaging – Germantown If you are a current Adventist Health Care employee, please click this link to apply through your Workday account. Adventist's Outpatient Imaging Services seeks to hire an experienced Patient Service Specialist for our Germantown, MD location who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

As a Patient Service Specialist, you will:

• Greet and direct patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
• Schedule patient appointments, test procedures using a computerized scheduling system; prepare appointment notices; schedule physician referrals, provide patient instructions verbally or in writing in order for patient to prepare for appointment.
• Obtain documents and verify patient demographic financial and insurance information using a computerized scheduling system.
• Perform pre‑registration activities to gather demographic information; determine medical insurance coverage; identify patients with delinquent accounts; confirm appointments; and register patients into a computerized system.
• Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
• Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsel patients in anticipated costs for services.
• Collect payment due at time of appointment as well as payments for unpaid balances; prepare receipts for all monies collected; provide copies for reception area, billing office and the patient.
• Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
• Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities.
• Assist in answering inquiries regarding departmental and Medical Center services and provide information regarding procedures, rules and regulations pertaining to assigned clinical area.
• Print and review daily scheduling reports; distribute as appropriate.
• Review and balance daily cash receipts; in the absence of the supervisor, submit daily cash deposits to the cashier.
• Review reports to ensure charge has been entered for each appointment.

Qualifications include:

• High School Diploma, or Two years college degree is preferred.
• Three years’ experience in providing customer services is necessary.
• Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
• Familiarity with Medical insurance and medical terminology is necessary.
• Typing skill of 30 wpm is necessary.
• Knowledge of IDX patient scheduling/ registration systems is preferred.
• 2 years of office management experience, preferably in physician office and/or ambulatory care setting

Work Schedule:

Employment Type: Variable Part Time Hours per Week: 6 Hours Typical Daily

Schedule:

Saturdays 7:30am- 1:00pm Shift Type: Day Shift

Additional Shifts can be offered depending on availability

Pay Range: $19.64 - $25.65

If the salary range is not displayed or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

At Adventist Health Care our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• 403(b) retirement plan
• Free Employee parking
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist Health Care has earned a reputation for high‑quality, compassionate care. Adventist Health Care was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist Health Care…