Systems Analyst

No sponsorship available for this position

Candidate must be local to Germantown, MD

• Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
• Troubleshoot applications and operating systems while providing technical user support
• Conduct remote support sessions using remote session tools and perform software and system deployment/patching
• Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
• Document technical procedures and solutions clearly and communicate effectively with team members and end users
• Participate in after-hours on-call rotation and research and resolve technical problems independently
• Maintain documented processes within audited environments

• 1–3 years of experience in IT support, desktop management, or systems administration
• Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
• Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
• Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
• Experience with Active Directory, MDM tools such as Intune and Log Me In , endpoint security solutions, and cybersecurity fundamentals
• Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
• Familiarity with JIRA, remote support tools, and scripting (Power Shell, Python, Bash) is a plus
• Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
• Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
• CompTIA Security+ certification or in progress

$65,000 - $75,000 a year

• Health, Dental and Vision Plans:
  Comprehensive coverage to meet your healthcare needs.
• Employee Assistance Program (EAP):
  Resources and support for personal and professional challenges.
• 401(k) Retirement Savings Plan:
  Includes option for Traditional or Roth IRA to help you plan for your future.
• Paid Time Off:
  Paid vacation and sick leave to maintain work-life balance.
• Company Holidays:
  Nine paid company holidays throughout the year.

Data Lab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All offers of employment are contingent on passing a background check and drug test.