Data Center Operations Senior Technician - NE

Company Summary

Echo Star builds solutions that help families and communities stay connected. We’ll launch your career and empower you to change lives. Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.

Echo Star has an exciting opportunity for a Data Center Technician (Night Shift) in our Hughes Network Systems division. This position will be located at our headquarters in Germantown, MD.

Key Responsibilities:

• Install and decommission servers, network devices, storage systems, and related hardware in Data Center
• Rack and stack equipment, connect power and network cables, and label assets accurately
• Perform basic hardware break/fix, diagnostics, and component-level replacements (disks, power supplies, memory, NICs, etc.)
• Monitor systems and respond to incidents, alerts, and service requests according to SLAs
• Maintain accurate documentation, inventory records, and change logs.
• Prepare daily, weekly, and monthly reports
• Support data center operations such as media handling, equipment decommissioning, and secure disposal
• Assist with capacity management, audits, and compliance activities.
• Follow all safety, security, and access control procedures
• Participate in flexible shifts, including nights, weekends, and holidays as needed
• Collaborate with network, systems, and facilities teams to resolve issues efficiently

Basic Requirements:

• High school diploma or equivalent
• 1–3 years of experience working in a data center, NOC, or IT infrastructure role
• Hands-on experience with server hardware and basic networking concepts
• Must be a U.S. Person as the position requires access to U.S. export-restricted materials

Preferred Qualifications:

• Associate’s degree in IT or related field
• Strong attention to detail and commitment to accuracy
• Excellent written and verbal communication and teamwork skills
• Familiarity with operating systems (Linux and/or Windows Servers
• Ability to follow detailed procedures and troubleshoot methodically
• Data center certifications (e.g., CompTIA A+, Network+, Server+, or vendor-specific hardware certifications)
• Experience in Service Now or ticketing systems and asset management tools
• Exposure to cloud or hyperscale data center environments
• Basic understanding of networking (TCP/IP, LAN/WAN, switches, patch panels)
• Experience supporting 24x7 operations

Essential Job Functions:

• Work performed in a secure data center environment
• Ability to lift equipment up to ~50 lbs, standing, bending, working in cold aisles
• Exposure to loud noise, cold temperatures, and raised flooring
• Ability to lift, rack, and move hardware with or without assistance
• Must adhere to strict safety and security policies

Visa sponsorship not available for this role.

Compensation: $59,500.00/Year - $85,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.

The base pay range shown is a guideline. Individual total compensation will vary based on qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen including drug test and DMV check.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star accommodates sincerely held religious beliefs of employees and provides reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless an undue hardship.

Echo Star endeavors to make  and  accessible to users. This contact information is for accommodation requests only. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish).