VDI Windows Desktop Admin - TS​/SCI w​/Poly

Job Title

VDI WINDOWS DESKTOP ADMINISTRATOR

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family: IT Infrastructure and Operations

Experience:

3+ years of related experience

US Citizenship

Required:

Yes

Deliver simple solutions to complex problems as a VDI Windows Desktop Administrator lor cutting‑edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

• Provide third‑level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• Diagnose and resolve complex hardware and software problems.
• Perform root cause analysis for recurring issues and implement permanent fixes.

• Ensure the stability, security, and performance of Windows desktop systems.
• Apply patches, updates, and configuration changes to maintain compliance and security standards.

• Manage and resolve high‑priority incidents and problems within SLAs.
• Document resolutions and create knowledge base articles to improve future support processes.
• Conduct post‑incident reviews to identify improvements.

• Work with cross‑functional IT teams on projects, providing expertise on Windows desktop environments.
• Assist in the design and implementation of new technologies and solutions.
• Participate in planning and execution of system upgrades and migrations.

• Provide guidance and training to Tier 1 and Tier 2 support staff.
• Assist end‑users with complex technical issues and provide advanced troubleshooting.

• Maintain accurate and up‑to‑date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

• Education:
  
  Technical Training, Certification(s) or Degree
• Experience:
  
  3+ years of related experience
• Technical skills:
  Windows operating systems (Windows 10, Windows 11) and related technologies.
• Security clearance level: TS/SCI w/Poly
• US citizenship required
• Proficiency with Active Directory, Group Policy, and network configurations.
• Strong understanding of hardware components, peripheral devices, and drivers.
• Experience with system imaging, deployment, and management tools.
  • SCCM
  • MDT
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Excellent communication and interpersonal skills.
• Strong documentation and organizational skills.
• Experience with scripting and automation (e.g., Power Shell).
• Knowledge of ITIL framework and best practices.
• Experience with endpoint security solutions.
• Familiarity with cloud services and integration (e.g., Microsoft Azure).

This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On‑call support may be required.

Must be 8570 compliant with a Security + certificate.

Location:

Annapolis Junction, MD

Job

Hours:

40 hours per week

Travel Required:

Less than 10%

Telecommuting Options:
Onsite

Our benefits package for all U.S.

-based employees includes medical, dental, vision, and 401(k) plans with company match. Additional benefits include paid time off, health savings accounts, and disability and life insurance.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans