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Helpdesk Technician
Job in
Germantown, Montgomery County, Maryland, 20875, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Systems Administrator, IT Support
Job Description & How to Apply Below
- Identifies, researches, and resolves technical problems of moderate complexity.
- Documents, tracks, and monitors problems using applicable systems and tools.
- Works under moderate supervision.
- Install operating system and company applications on new computers.
- Configure on-premises work spaces with computers, monitors, telephones, port replicators, battery backups etc.
- Configure and support shared mini-computer stations.
- Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
- Install and manage all printers/copiers.
- Manage badge printing operations, including creating, credentialing, and administering.
- Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.
- Associate degree in information technology or equivalent experience.
- Minimum of 3 years’ experience in an IT related field.
- Relevant technical certification preferred.
- Experience with Windows Server, Desktop operating systems and hardware, as well as server virtualization in Microsoft AZURE.
- Experience supporting WAN/LAN in a corporate environment.
- Experience with enterprise technologies and platforms including Microsoft Exchange, Microsoft SharePoint, Threat Locker, ticketing systems, and Ubiquiti networking solutions is preferred.
- Advanced troubleshooting skills.
- Ability to read and understand English instructions.
- Must be able to work a flexible schedule when required.
- Ability to lift a minimum of 30 to 50 lbs.
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