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Helpdesk Technician

Job in Germantown, Montgomery County, Maryland, 20875, USA
Listing for: Jobtailor
Full Time position
Listed on 2026-07-13
Job specializations:
  • IT/Tech
    Systems Administrator, IT Support
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below
Position: Helpdesk Technician I
  • Identifies, researches, and resolves technical problems of moderate complexity.
  • Documents, tracks, and monitors problems using applicable systems and tools.
  • Works under moderate supervision.
  • Install operating system and company applications on new computers.
  • Configure on-premises work spaces with computers, monitors, telephones, port replicators, battery backups etc.
  • Configure and support shared mini-computer stations.
  • Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
  • Install and manage all printers/copiers.
  • Manage badge printing operations, including creating, credentialing, and administering.
  • Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.
Requirements
  • Associate degree in information technology or equivalent experience.
  • Minimum of 3 years’ experience in an IT related field.
  • Relevant technical certification preferred.
  • Experience with Windows Server, Desktop operating systems and hardware, as well as server virtualization in Microsoft AZURE.
  • Experience supporting WAN/LAN in a corporate environment.
  • Experience with enterprise technologies and platforms including Microsoft Exchange, Microsoft SharePoint, Threat Locker, ticketing systems, and Ubiquiti networking solutions is preferred.
  • Advanced troubleshooting skills.
  • Ability to read and understand English instructions.
  • Must be able to work a flexible schedule when required.
  • Ability to lift a minimum of 30 to 50 lbs.
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