Field Support Specialist

Description

Columbia Technology Partners is seeking a skilled and detail-oriented Field Support Specialist to provide hands‑on support for Oracle hardware environments running Solaris and Linux operating systems. This role involves on‑site technical support, troubleshooting, and customer interaction to ensure reliable system performance in mission‑critical environments. The ideal candidate is proactive, customer‑focused, and experienced in maintaining and supporting Oracle and legacy Sun Microsystems systems.

• Provide hands‑on support for Oracle hardware environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems systems
• Deliver on‑site service desk support and manage local ticketing queues for hardware and software requests
• Troubleshoot and resolve hardware and software issues, including drive replacement, latency issues, power failures, and connectivity problems
• Travel to customer sites to perform break/fix activities and implement hardware solutions
• Provide excellent customer service via email, phone, and messaging platforms
• Maintain consistent communication with customers throughout issue resolution and service delivery
• Coordinate with data center staff at local and remote locations to facilitate access and support activities
• Manage work orders and access requests for on‑site and remote support tasks
• Maintain on‑site spare parts inventory for efficient hardware replacement
• Track and meet service delivery timelines in accordance with contract SLAs
• Escalate customer issues to leadership as needed
• Conduct routine check‑ins with customers to identify and address emerging issues
• Ensure all work is performed in compliance with government security policies

• Minimum 2 years of hands‑on experience supporting Oracle and Sun Microsystems hardware, firmware, and software systems
• Strong troubleshooting skills across Solaris and Linux operating systems in Oracle hardware environments
• Experience performing system patching, updates, and maintenance for Oracle/Sun platforms
• Excellent communication and customer service skills, with ability to work independently in on‑site environments

• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• DOD 8570 Certification
• This position requires an active Security Clearance with appropriate polygraph.

• Job
  
  Role and Responsibilities:
  
  The specific duties and responsibilities associated with each role form the foundation of the compensation structure.
• Market Research and Industry Benchmarks:
  We conduct regular analysis of market trends and salaries across our industry.
• Experience and Qualifications:
  
  An individual's experience, education, certifications, and specialized skills contribute to determining their position within a salary range.
• Location:
  
  Salary ranges may be adjusted based on geographic cost of living.
• Company Performance:
  Compensation practices account for overall company performance and financial health.

• Medical: CTP offers three superior plans, bringing employees both in‑network and out‑of‑network options.
• Vision and Dental:
  Both free to you and paid in full by CTP.
• Retirement: 401(k) with 6% company contribution.
• PTO and Leave:
  Customizable leave plans, jury duty, bereavement, and military leave.
• Career Growth:
  Up to $10,000 provided for approved career‑related learning, training, education, or tuition.
• Life and AD&D Insurance and Short‑Term & Long‑Term Disability: at zero cost to you.
• Profit Sharing Bonus:
  End‑of‑year cash added to your bottom line.
• Referral Bonus Program:
  Incentive ranging from $7,000 to $20,000 if your referral joins the team.

Columbia Technology Partners is an equal opportunity employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensuring equality and promoting diversity and inclusion in the workplace.

Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.