Help Desk Tech - MIDS - TS​/SCI w​/Polygraph

Clearance Level

Top Secret/SCI

Category

Technical Support Services

Location

Annapolis Junction, Maryland

*(
Onsite Workplace
)*

Key Skills For Success

Customer Service

Help Desk Support

Troubleshooting

#####
REQ#:
RQ220659

#####
Public Trust:
None

#####
Requisition Type:
Regular

#####
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Help Desk Technician

MIDS -

Sunday-Thursday
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

Required Education and Experience*:

• Help Desk Technician IV - AA/AS and 5+ years of experience

• Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required

Certifications:

• Security+ CE
• PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)

TS/SCI and CI Polygraph Required; US Citizenship Required

Location:

Customer Site

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Years of Experience

4 + years of related experience

• may vary based on technical training, certification(s),
  * or* degree

Certification

Security+, CE - Comptia Security+ - Comptia Security+

Travel Required

None

Citizenship

U.S. Citizenship Required

The likely hourly rate for this position is between $33.52 - $45.34. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

* Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans*