Information Technology Support Specialist

Help Desk Technician IV

Shape the Mission. Shape Your Career.

Step into a role where your technical talent directly supports national‑level operations. As a Help Desk Technician IV with GDIT, you’ll be part of an elite IT team ensuring our customers stay connected, productive, and mission‑ready. If you’re resourceful, mission‑-minded, and ready to make an impact, this is where you belong.

• Deliver responsive, high‑quality support via phone, email, chat, and ticketing systems.
• Track, triage, and resolve technical issues with accuracy and professionalism.
• Troubleshoot hardware, software, and basic network connectivity challenges.
• Provide clear, step‑by‑step guidance to users at all levels.
• Escalate complex issues to advanced teams when needed.
• Mentor junior technicians and support new team members.

• Install, configure, and update software across user devices.
• Support account management tasks such as password resets and lockouts.
• Diagnose basic issues with printers, scanners, and peripherals.
• Maintain inventory and contribute to asset management processes.

• Create clear, detailed documentation of issues, resolutions, and procedures.
• Contribute solutions and best practices to the knowledge base.
• Ensure all tickets include complete, accurate troubleshooting steps.

• Provide friendly, empathetic, and highly effective customer service.
• Translate technical concepts into language non‑technical users can understand.
• Keep users informed with timely ticket updates.
• Support teammates and contribute to an engaged, high‑performing team culture.

• Follow all established security and IT policies.
• Report potential incidents or anomalies immediately through proper channels.

• Education: AA/AS degree
• Experience: 5+ years relevant help desk or IT support experience
• Technical
  
  Skills:
  
  Proficient in hardware/software troubleshooting, remote support tools
• Clearance:
  TS/SCI with Full‑Scope Polygraph (active)
• Certification: CompTIA Security+ (or obtained within first 3 months)
• Citizenship: U.S. citizen
• Schedule: mission‑essential availability may include holidays
• Location: Annapolis Junction, MD
• Commitment to staying current with evolving technologies

Be part of an organization where your work supports real‑world mission success. At GDIT, your growth is supported and your contributions matter.

• Growth: Access to AI‑driven career tools and learning platforms
• Mobility: Dedicated internal mobility support for long‑term career progression
• Benefits: Competitive compensation, 401(k) with company match, comprehensive health & wellness
• Culture: Innovative, collaborative, and military‑friendly workplace

Join GDIT and discover how far your skills, passion, and security clearance can take you. Your next mission‑driven career step starts here.