IT Operations Manager (Hands On

You’re the person everyone comes to when technology HAS to work.

You enjoy solving problems, improving processes, and making technology simpler—not more complicated. You're just as comfortable provisioning a laptop for a new employee as you are participating in a client security audit, reviewing Microsoft 365 security settings, or explaining a technical issue to senior leadership in plain English.

If you've spent your career wearing multiple IT hats in a small to mid-sized organization, this could be exactly the opportunity you've been looking for.

We're seeking a hands-on IT Operations Manager to own and execute the day-to-day technology operations supporting our nationally distributed workforce. This is a working manager role—not one where you'll simply delegate work to others. You'll be the primary technology leader responsible for maintaining secure, reliable systems while partnering with our Managed Security Service Provider (MSSP) to strengthen our internal IT capabilities.

We want someone who can be innovative and help our teams work more efficiently using the systems we have and who can take those systems, like Microsoft 365, to the next level.

Our environment is highly regulated. We support clients who trust us with sensitive information, so security, compliance, and operational excellence are part of everything we do.

• You still enjoy being hands-on with technology every day.
• You've supported Windows-based environments and Microsoft 365 extensively.
• You understand that cybersecurity is about people, processes, and technology—not just firewalls.
• You've participated directly in HIPAA, client security assessments, cyber insurance reviews, or other compliance audits.
• You know how to balance business needs with security requirements.
• You enjoy finding practical, cost-effective solutions rather than throwing money at problems.
• You're comfortable making decisions independently while communicating clearly with non-technical leaders.
• You take ownership and don't wait for someone else to solve problems.

• You're looking for a large enterprise IT management position where you primarily manage people or vendors.
• Your experience has been focused primarily on software development or network engineering.
• You've never personally participated in compliance audits or security assessments.
• You enjoy strategy but no longer want to perform technical work yourself.

As our Systems Administrator / IT Operations Manager, you'll own technology operations across the organization, including:

• Administering Microsoft 365, Exchange Online, Entra  (Azure AD), Teams, SharePoint, and Windows environments.
• Managing user provisioning, onboarding, offboarding, VPN access, endpoint configuration, and hardware deployment for a remote workforce.
• Supporting Windows desktops, laptops, servers, printers, and related infrastructure.
• Managing software licensing, asset inventory, and lifecycle planning.
• Serving as the primary liaison with our Managed Security Service Provider and other technology vendors.
• Participating in security audits, client security questionnaires, cyber insurance renewals, and compliance initiatives.
• Monitoring cybersecurity controls, endpoint protection, backups, user permissions, and security best practices.
• Supporting our customized business applications through testing, deployment coordination, and issue resolution.
• Identifying opportunities to improve efficiency through automation, AI, and process improvements while maintaining strong governance and security.
• Managing technology within realistic budgets, making thoughtful recommendations that maximize value.

We're looking for someone who brings practical experience—not just technical knowledge.

• Five or more years of progressively responsible Systems Administration or IT Operations experience.
• Strong Microsoft 365 administration experience, including Exchange Online, Entra , Teams, SharePoint, and Windows environments.
• Experience provisioning users, endpoints, and remote access.
• Experience supporting a Windows-based organization.
• Working knowledge of…