Assistant General Manager

About Topgolf

Topgolf is a sports entertainment company that has changed how millions of people experience golf and provides career opportunities. Our venues are high‑energy, high‑volume environments where performance matters and results are visible. Every day we combine golf, food & beverage, events, and entertainment into one experience that keeps guests coming back.

The Assistant General Manager supports the General Manager in leading the entire venue operation. The role oversees department managers across all business functions—guest experience, food and beverage, golf services, facilities, and events—ensuring every part of the operation runs at a high standard. The AGM owns day‑to‑day execution, holds leaders accountable, and steps in as the acting GM when needed. This role operates with autonomy, sets the tone for the team, and is a key driver of venue performance.

A flexible schedule is required, including evenings, weekends, holidays, and extended hours during peak periods, special events, and high‑volume seasons.

• Lead Venue Operations
  • Oversee department managers and their teams in delivering best‑in‑class guest experiences
  • Hold leaders accountable for operating standards, staffing, and guest and team safety
  • Step into the GM role during absences, owning full venue accountability
  • Forecast and manage sales and expenses across departments
  • Leverage business metrics and trends to drive performance and maximize profitability
• Develop and Coach Leaders
  • Coach and develop direct reports, investing in their growth as leaders
  • Drive team member engagement across all departments
  • Support effective hiring, scheduling, and team building across the venue
  • Delegate with clarity and follow up to ensure execution
• Drive the Guest Experience
  • Stay visible on the floor and interact with guests to assess and elevate their experience
  • Champion a culture of hospitality across every touchpoint
  • Use guest feedback and operational data to continuously improve the experience
• Represent the Brand and Community
  • Cultivate relationships with community leaders and local organizations
  • Support brand‑building events, partnerships, and activations
  • Uphold Topgolf's core values:
    Fun, One Team, Excellence, Courage, and Caring

• Drives Results – Consistently achieving results, even under tough circumstances
• Builds Effective Teams – Communicating clear goals, ensuring right mix of skills, coaching, and rewarding efforts
• Ensures Accountability – Holding self and others accountable, monitoring metrics, and designing feedback processes
• Decision Quality – Making good and timely decisions, accepting workable solutions, and striking balance between pushing for better alternatives

• 5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as Assistant General Manager or General Manager in a multi‑unit operation
• Bachelor’s degree in a related field preferred; equivalent education and professional experience will be considered
• Proven track record of leading multi‑unit operations in a high‑volume environment
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older, as required by state or local law

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast‑paced, high‑energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk‑based tasks, including working at a computer and reviewing documents

USD 73,100.00 – 89,300.00 per year.

• Free Play & ½ price food
• Health, dental, vision…