Telecommunications, Associate

Education Requirements

• Minimum of4years with High School Diploma.

• Must be a US Citizen

• Must be able to obtain andmaintaina Department of Energy (DOE) security clearance

• Experience in federal or enterprise telecommunications provisioning, systems analysis, or network operations

• Demonstrated knowledge of wireline voice and data services, including carrier management,circuit ordering, and data service management.

• Proficiency with inventory and ordering systems.

• Demonstrated ability to work effectively with federal leads in a fast-paced, multi-stakeholder environment.

• Experience managing large-scale phone number blocks (HQ-level or enterprise-level).

• Familiarity with conferencing services and emerging technologies such as Starlink.

• Experience supporting DOE or other federal agency telecom programs at scale (1M+ services).

• Knowledge of MACD processes and telecom inventory database management.

The Wireline Program Specialist is a professional-level subject matter expert responsible for the analysis, solutioning, and independent management of wireline telecommunications services supporting the Department of Energy (DOE) enterprise, including DOE Headquarters locations in Washington, D.C. and Germantown, Maryland, and approximately 150 field sites, laboratories, and customer locations nationwide.

This position requires the exercise of independent professional judgment across a broad range of complex, non-routine wireline service challenges. The Wireline Program Specialist analyzes requirements, develops solutions, and makes independent decisions on service delivery, vendor management, inventory strategy, and process improvement. Work is performed with minimal supervision and requires specialized knowledge of federal telecommunications procurement, wireline provisioning, GSA contract vehicles, and enterprise network operations.

This position works in close coordination with the federal Contracting Officer's Representative (COR), Task Monitor, CO/COR/IM-12/IM-13 team, and program management leadership, and is accountable for the quality and timeliness of all wireline program deliverables in alignment with the CBOSS PWS requirements.

Wireline Services Analysis and Program Management

• Serve as the technical authority for wireline service operations across the DOE enterprise, applying specialized knowledge of TDM, VoIP, SIP, Ethernet, POTS, and ISDN PRI to analyze requirements and developoptimalservice configurations.

• Evaluate customer requirements and independently determine appropriate servicesolutions for MACD (Moves, Adds, Changes, and Disconnects) activities, applying professional discretion on non-standard or complex requests.

• Analyze service order workflows and independentlyidentifyprocess improvements to reduce cycle time, improve accuracy, and ensure contractual SLA compliance across DOE Headquarters and field sites.

• Assess vendor and carrier performance against contractual obligations; independentlyidentifydeficiencies and develop corrective action recommendations for escalation or direct resolution.

• Evaluate funding status and contracting requirements for incoming orders; apply knowledge of federal procurement rules to independently resolve funding or compliance issues before order execution.

• Apply independent judgment to design and configure voice and data communication systems for high-visibility government clients, ensuring alignment with DOE standards and security requirements.

• Develop and manage escalation strategies for at-risk orders across DOE customer organizations; independentlydeterminewhen and how to resolve provisioning delays.

• Evaluate and recommend adoption of emerging technologies, including Starlink satellite service integration and network modernization initiatives, to improve service delivery and reduce cost across the DOE enterprise.

• Oversee management of the entire HQ phone number block; apply professionalexpertisetoestablishand maintain standards for assignment, tracking, and lifecycle management.

• Establish and apply inventory management standards for all wireline services and circuits across the DOE enterprise, ensuring data integrity across the full-service lifecycle.

• Analyze inventory data toidentifysystemic discrepancies, trends, and root causes; develop and implement corrective strategies.

• Interpret Agency billing system outputs and exception reports to diagnose underlying inventory or processfailures andindependentlydeterminetheappropriate resolution path within required SLA timelines.

• Evaluate vendor documentation against order records toidentifypatterns of error; develop vendor accountability measures and elevate recurring issues through appropriate channels.

• Design and produce analytical reports for government and customer inquiries (e.g., circuit status, service plan analysis, upgrade eligibility).

• Oversee capacity planning and database integrity for wireline circuit infrastructure, applying…