Assistant Store Manager KB Ace Hardware

Job Description

Assistant Manager

K&B Ace Hardware, 912 Forest Drive, Annapolis MD21403

Build a Career, Not Just a Job

Why search for a job when you can build a rewarding career where you become an

integral part of a close-knit community?

K&B Ace Hardware is an independently owned, fast-paced neighborhood hardware store

that is always looking for talented, energetic people who enjoy helping others.

We are more than a retail store—we're a team. Many of our employees have been

with us for more than 15 years because we invest in our people and provide

opportunities to learn, grow, and build long-term careers.

Our customers count on us for expert advice in paint, plumbing, electrical, lawn

and garden, hardware, power tools, housewares, and countless home improvement

projects. We take pride in delivering the knowledgeable, friendly service that

has made K&B Ace Hardware one of the area's favorite locally owned

businesses.

We're looking for leaders who don't simply identify problems—they find solutions. We

value employees who take initiative, think strategically, motivate others, and

always look for ways to say yes to our customers while supporting the success of the business.

Position Summary

K&B Ace Hardware is seeking a full-time Assistant Manager who is passionate

about customer service, enjoys leading people, and thrives in a fast-paced

retail environment.

This position combines ownership of one or more merchandise departments with daily

leadership of overall store operations. You'll oversee merchandising, inventory

management, sales performance, employee supervision, and daily operations while

ensuring every customer receives an outstanding shopping experience.

As a member of the management team, you'll help open and close the store,

supervise employees, solve customer concerns, coach team members, and work

alongside the staff to ensure the store operates efficiently every day.

This is a hands-on leadership position. Whether helping a customer load mulch,

training a new employee, planning inventory, or solving operational challenges,

you'll lead by example and help create an environment where employees enjoy

coming to work and customers enjoy shopping.

Primary Responsibilities

Leadership & Store Operations

• Supervise daily store operations and ensure excellent customer service.
• Open and close the store following company procedures.
• Supervise and coach employees throughout each shift.
• Assist with daily staffing assignments.
• Ensure departments remain clean, organized, safe, and fully stocked.
• Serve as the manager on duty when assigned.
• Handle customer concerns professionally and resolve issues quickly.
• Communicate operational priorities and company initiatives to the team.
• Support hiring, onboarding, and training of new employees.
• Lead by example through professionalism, teamwork, and outstanding customer service.

Department Management

• Manage one to three merchandise departments.
• Plan inventory levels, purchasing, and product allocation.
• Analyze sales history and inventory trends to maximize profitability.
• Manage inventory investment.
• Maintain merchandising standards, pricing accuracy, shelf labels, and product presentation.
• Identify opportunities to increase sales while controlling inventory costs.
• Monitor department performance and recommend improvements.

Customer Service

• Welcome every customer with a friendly attitude and genuine enthusiasm.
• Build lasting relationships through exceptional service.
• Assist customers with home improvement projects and product selection.
• Educate customers on product features and project solutions.
• Inform customers of promotions and store events.
• Process register transactions accurately and efficiently.
• Assist customers with loading purchases when needed.

Store Support

• Stock, replenish, and face merchandise.
• Maintain department cleanliness and organization.
• Perform services such as cutting keys and glass, mixing paint, filling propane and other customer services (training provided).
• Assist throughout the store wherever needed.
• Take on new projects and responsibilities that improve sales, profitability, and operational efficiency.

Qualifications

• Strong leadership and communication skills.
• Ability to supervis