Weekend On Call Coordinator

• Answer agency phone calls and respond to client requests efficiently and professionally
• Check emails, text messages, and phone messages regularly and respond in a timely manner
• Handle and coordinate caregiver staffing for emergency and open shifts
• Ensure open shifts are covered by the close of each day for the following two days
• Report client, family, and employee concerns to supervisory staff
• Report incidents to the supervisor
• Manage intake telephone calls and emails from prospective clients and answer questions
• Document minimal intake information and notify the owner of inquiries
• Provide weekend support to clients, prospective clients, and caregivers who call or text

• Ability to effectively communicate and interact with clients/families, co-workers, and prospective clients
• Detail-oriented with outstanding customer service skills
• Ability to perform multiple tasks under strict deadlines
• High school diploma or equivalent
• Additional home care administration training or certification preferred
• Must be 18 years of age or older
• U.S. citizenship and/or equivalent employment status
• Must be available from 6:00 p.m. Friday through 9:00 a.m. Monday
• Must live in the Northern Virginia, Maryland, and District of Columbia area
• Must attend initial in-person training on software
• Ability to maintain discretion and professionalism
• Compliance with HIPAA and client confidentiality requirements
• Understanding of Clients Rights and Responsibilities
• Ability to apply workplace safety concepts and agency policy
• Adherence to agency policies, procedures, ethics, and professional standards

Demonstrates strong communication and customer service skills while managing caregiver staffing and client inquiries. Maintains compliance with HIPAA and agency policies, ensuring professionalism and discretion in all interactions.

• Customer Service Skills
• Communication Skills
• Detail-Oriented
• Home Care Administration Training
• HIPAA Compliance

• Intake Management
• Staff Coordination
• Incident Reporting
• Documentation
• Workplace Safety Concepts

• Professionalism
• Discretion
• Multitasking Under Deadlines

• Home Care Administration Certification

• Client Rights and Responsibilities
• Confidentiality Requirements

• Agency Software