Store Manager,Retail & Store Manager Job Germantown area,Maryland USA,Retail

ROYAL FARMS – STORE MANAGER

About the Company:

Royal Farms is a fast-growing, family-owned company operating over 300 stores across Maryland, Delaware, Virginia, Pennsylvania, New Jersey, West Virginia, and North Carolina. We take pride in delivering fresh, high-quality food, essential convenience items, and fuel to our customers—all with a focus on speed, service, and hospitality. We are looking for motivated, results-driven leaders to join our team! Our Store Leadership positions offer a dynamic and rewarding career path in a fast-paced retail and food service environment.

About the Role:

This job contributes to Royal Farms success by leading a team of Associates to create and maintain a positive experience for our customers. The Store Leader is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a substantial portion of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store.

Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

Duties and Responsibilities:

Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)

Adhere to the execution of established Royal Farms rules, policies, procedures, and systems

Support and follow all safety and loss prevention initiatives

Assemble an effective retail team through recruiting, training, and development

Provide coaching and direction to the store team to take action and to achieve operational goals.

Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Develop a strong management team through succession planning using the internal promotion process

Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment

Monitor and analyze business processes and results to profitably achieve Royal Farms goals

Adhere to company policy for checking in external and internal vendors

Ensure the proper execution of all Royal Farms marketing programs

Connect with the community in which we operate to establish positive relationships

Provide leadership to their retail team members that ensures a pleasant customer service experience

Ensure adherence to applicable wage and hour laws for nonexempt Associates and minors

Conduct meetings with retail team members and encourage ongoing open communication, feedback, and follow-up

Communicate clearly, concisely, and accurately in order to ensure effective store operations

Be resolution-oriented in all Employee Relations activities

Recognize employees that adhere to the company’s standards

Ensure the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)

Complete other tasks as assigned

Qualifications:

Have consistently demonstrated strong leadership skills

Possess strong written, verbal, and interpersonal communication skills

Possess strong supervisory and organizational skills

Have at least 2 years’ fast food/retail management experience

Have earned a high school diploma or GED

Utilize basic business math and accounting skills, computer…

Store Manager, Retail & Store Manager