Residential Account Manager

At SERVPRO Team Wall
, we don't just restore homes-we help restore peace of mind. Every day, our team helps homeowners navigate some of the most stressful situations they'll ever face, and we're looking for someone who is passionate about delivering an exceptional customer experience from start to finish.

We're seeking a Residential Account Manager who thrives on building relationships, providing outstanding customer service, and helping homeowners through the restoration process. In this role, you'll manage residential mitigation and reconstruction projects from the initial lead through project completion, serving as the trusted advisor for homeowners every step of the way.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Commission: $55,000-$60,000 base plus commission
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• Convert residential leads into signed contracts
• Serve as the main point of contact for customers, adjusters, and internal teams
• Deliver and explain estimates, follow up with customers, and close sales
• Provide regular project updates and ensure top-tier customer experience
• Support invoicing, collections, and documentation as needed
• Collaborate daily with Operations, Estimating, and Intake teams

• Strong communication, presentation, and organizational skills
• Ability to balance customer needs with internal processes
• Knowledge of restoration, insurance, or construction industries a plus
• Solution-driven mindset with patience, urgency, and professionalism
• Ability to attend daily/weekly team meetings and occasional travel

• 401k +matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development