Copier Field Service Technician

Job Description

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* Job Title:

** Copier Field Technician

** Responsibilities:**

1. Installation:
Set up and install copier and multifunction printer equipment at customer locations, ensuring proper functionality and user training.

2. Maintenance:
Perform routine maintenance on copiers to ensure optimal performance, including cleaning, replacing parts, and updating software.

3. Repair:
Diagnose and troubleshooting issues with copiers and printers, providing timely repairs either on-site or in-house as needed.

4. Customer Service:
Interact with clients to understand their needs, provide technical support, and educate them on equipment usage and maintenance.

5. Documentation:
Maintain accurate records of service calls, repairs, and inventory of parts and supplies used.

6.

Collaboration:

Work closely with other technicians and sales teams to ensure customer satisfaction and resolve any technical issues.

7. Staying Updated:
Keep current with industry trends, new technologies, and product updates to provide informed service.

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* Qualifications:

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- High school diploma or equivalent; technical degree or certification preferred.

- Experience in copier repair or a similar technical field.

- Strong troubleshooting and problem-solving skills.

- Excellent communication and customer service skills.

- Ability to work independently and manage time effectively.

- Valid driver's license and reliable transportation.

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* Physical Requirements:

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- Ability to lift heavy equipment (up to 50 lbs.) and perform physical tasks such as bending, reaching, and standing for extended periods.

This role often requires a mix of technical expertise and customer interaction, making it essential for the technician to be both skilled and personable.

Quality Business Solutions is headquartered in Baltimore, Maryland and is a family-owned and operated business that seeks and recruits the best IT, Sales, Copier Service and Administrative people in the industry.