Customer Service Representative

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept returned equipment
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
• Ability to work around moving parts or machines, fumes, or irritant chemicals
• Ability to use protective clothing or gear such as masks, goggles, gloves, or shields when required
• Ability to remain stationary for long periods and move around indoors and outdoors
• Ability to position oneself to reach objects at varying heights
• Must not use nicotine products, consistent with applicable state law

Demonstrates strong customer service skills while assisting with U-Haul products and services, and effectively utilizes U-Scan technology for managing rentals and inventory. Capable of performing equipment inspections, installations, and maintaining safety standards in a dynamic environment.

• Customer Service
• U-Scan Technology
• Equipment Inspection
• Valid Driver's License
• Forklift Operation

• Equipment Inspection
• Hitch Installation
• Trailer Wiring
• Propane Filling
• Moving Equipment
• Rental Invoicing
• U-Scan Technology
• Forklift Operation

• Communication
• Education
• Problem-Solving

• U-Haul Products
• Customer Assistance
• Safety Standards
• High School Diploma
• Nicotine-Free Compliance