Patient Scheduling Coordinator Wolf River

Job Title:

Patient Scheduling Coordinator

At West Cancer Center, we are dedicated to advancing patient-centered cancer care. Our supportive and administrative teams work hand-in-hand with clinical providers to ensure every patient receives timely, compassionate, and coordinated care. Join our mission-driven organization and contribute meaningfully to the patient experience.

The Patient Scheduling Coordinator plays a critical role in coordinating patient appointments, ensuring accuracy in registration, and assisting with insurance verification and referral processes. This role demands exceptional communication, organizational, and multitasking abilities.

• Greet patients and representatives in a professional and welcoming manner
• Verify and update demographic and insurance information
• Schedule office visits, lab work, radiology tests, and internal referrals
• Respond to phone calls and emails related to appointment scheduling
• Send out appointment reminders or rescheduling letters
• Assist patients with various requests and resolve scheduling issues
• Collaborate with care support and maintain referral documentation
• Support administrative functions and provide coverage for peers when needed
• Maintain confidentiality and demonstrate a patient-first approach
• Participate in training and orientation of new staff as assigned
• Attend staff meetings and maintain timely communication with leadership

• Required:
  • High school diploma or GED
  • Six months of related experience and/or training in healthcare or a similar administrative role
• Preferred:
  • Experience in insurance verification and referral processing

• Excellent verbal and written communication skills
• Strong organizational, follow-up, and multitasking abilities
• Proficiency in computer systems and scheduling software
• Ability to prioritize assignments in a fast-paced environment
• Problem-solving skills and sound judgment under minimal supervision
• Team-oriented, professional demeanor with a patient-first mindset

• Meaningful Impact:
  Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture:
  Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development:
  Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment:
  Be part of an organization guided by compassion, integrity, and innovation

No nights, weekends, or holidays. Comprehensive benefits package.