Public Safety Dispatcher​/Jailer

Salary: $53,290.64 - $67,268.03 Annually
Location : Germantown City Hall, TN
Job Type: Full Time
Department: Police Department
Division: Communications/Dispatch
Opening Date: 09/17/2024

The City of Germantown is an Equal Opportunity Employer committed to an alcohol/drug-free workplace and to providing equal opportunities regardless of race, sex, color, religion, national origin, age or disability.
ORGANIZATIONAL ACCOUNTABILITY:
City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization's values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence.

Every day. The expectation for senior leaders is to model The Germantown Way at all times for those they influence and interact with daily.
Description
Under supervision, receive emergency and non-emergency calls for service, determine urgency and priority, obtain the information and details regarding these requests, input data into computer system and dispatch police, fire, EMS and/or other services as appropriate. Process and monitor prisoners in municipal jail who have been arrested and awaiting trial or transferal. After appropriate training, provide medical instruction to caller until first responder arrives.
Required Documents:

NOTE:
Failure to provide the requested documents will result in your application not being processed keeping you from being considered for this position.

• A legible copy of your Birth certificate
• A legible copy of your Social Security card
• A legible copy of your Vehicle Operator's License
• A legible copy of your High School diploma or GED
• A completed and signed Background Investigation Consent form
• If applicable, a legible copy of Armed Forces Discharge certification
• If applicable, a legible copy of college diploma and transcripts

NOTE:
Failure to provide the requested documents will result in your application not being processed keeping you from being considered for this position.
Examples of Duties

ESSENTIAL JOB FUNCTIONS:

Operate advanced telecommunication equipment to receive incoming calls for assistance and dispatch police, fire or ambulance units, or public works in response to calls for service.

• Screen incoming calls to determine necessity, priority, and type of response required. Callers may be anxious or afraid requiring skill to calm caller to obtain necessary information.
• Complete automated prisoner booking process by inputting data into computer system including photograph, personal information and fingerprints. Search inmates, collect and store inmate personal property. Restrains violent or resistant prisoners.
• Monitor prisoners in jail and enforce rules and regulations to prevent disturbances. Search jails for contraband. Prepare and serve meals to prisoners and obtain medical aid if needed.
• Provide support operations to field officers as needed by notifying additional personnel or agencies and obtaining information such as criminal histories and outstanding warrants.
• Input information on calls received and action taken. Prepare reports and records using computer and automated information system; maintain accurate log and files of calls received and transmitted.
• Provide general information to the public by phone and in person; refer callers to appropriate agencies or supervisors as necessary.
• Provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques.
• Monitor alarm systems and video surveillance security system for jail and municipal building.
• Provide security for municipal building after business hours by walking through building, locking doors, and visual inspections.
• Must be punctual and timely in meeting all job performance requirements, including but not limited to, attendance and tardiness standards and work deadlines.
OTHER JOB FUNCTIONS:
• Performs related tasks as required.
Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:
• General knowledge of public safety communication practices and procedures.
• Knowledge of public safety telecommunications systems and CAD system command codes.
• Knowledge of rules and regulations for processing prisoners.
• Thorough knowledge of the geography of the City and ability to read and interpret maps.
• Excellent communication and interpersonal skills to interact with coworkers and the public including ability to calm angered or distressed persons.
• Ability to hear, to speak clearly and be easily understood.
• Ability to maintain composure and relate well with the general public under adverse circumstances and stressful situations.
• Ability to draw reasonable and logical conclusions from information, which may be disjointed.
• Ability to input and retrieve computer data, from multiple computer systems, quickly and accurately
• Ability to prepare clear, concise, and accurate written…