Customer Service Specialist | 1st Shift

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Description

Now Hiring:
Customer Service Specialist | 1st Shift

Shift/

Schedule:

Mon - Fri 8:30AM - 5:00PM

Pay: $25 - $27 per hour

Why join our team?

* Need cash before payday? We've got you covered with on demand pay

* Full benefits package - medical, dental, vision & 401(k) match

* Generous PTO & holidays

* Growth opportunities to expand skillsets and enhance career

Amazing team & culture focused on:
Communication | Community | Wellness

Other Benefits & Programs We

Offer:

* Full-time & stable hours

* Referral bonus program

* Tuition reimbursement

* HSA Medical plan option with annual company contribution

* Perks at Work - discounts on shopping, travel & more

* Proven continued business growth for future opportunities

Overview

The Customer Service Specialist serves as a key liaison between Gehl Food & Beverage, Inc. and its customers. Reporting to the Customer Service Manager/Supervisor, this role supports customer inquiries, order processing, issue resolution, and shipment coordination while ensuring compliance with company policies and regulatory requirements. The position also supports sales, reporting, and export-related activities as assigned.

What You'll Do

* Respond to customer inquiries related to orders, returns, credits, and service issues.

* Resolve customer complaints and proactively identify service trends and improvement opportunities.

* Process and manage customer orders, records, and invoicing accurately and on time.

* Research and resolve invoice deductions and claims for assigned accounts.

* Support Regional Sales Managers with administrative tasks, reporting, and data entry.

* Maintain strong relationships with customers, brokers, and internal sales teams.

* Prepare and manage customer, sales, inventory, and order status reports.

* Coordinate shipments to ensure on-time, in-full delivery, including carrier scheduling.

* Maintain customer portals, key account websites, and order/shipment systems.

* Ensure compliance with quality, food safety (GFSI), GMP, export, and safety standards.

* Contribute to team projects and cross-functional initiatives as needed.

* Prepare and manage export documentation for international shipments.

* Ensure compliance with export regulations, licenses, tariffs, and documentation requirements.

* Coordinate with carriers, customers, authorities, and internal teams on export activity.

* Maintain export records and compliance procedures.

Requirements

What You'll Need

* Experience in customer service, sales support, or order management preferred.

* Strong communication, organization, and problem-solving skills.

* Ability to analyze data and prepare reports.

* Proficiency in ERP systems, customer portals, and Microsoft Office (Excel preferred).

* High attention to detail and commitment to accuracy and compliance.

* Ability to manage multiple priorities in a fast-paced, team-oriented environment.

* Knowledge of export documentation and international shipping preferred or willingness to learn.

Salary Description

$25.00 - $27.00 hourly