Chromebook Service Technician - Germantown, WI

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at

Job Description:

This position is a great place for career development with a lot of opportunities for upward mobility. Our mission is to build long-lasting relationships focused on the success of our clients, and to provide outstanding service that exceeds expectations. We are looking for a repair technician who has the desire to learn, is reliable, and is excited about the opportunity to work with devices at the cutting edge of mobile computing.

This is an entry-level position to kick off your IT career. In this role you will service our K-12 clients with repairing Chromebooks.

Chrome Care Technician

Job Responsibilities:

* Perform troubleshooting and diagnosis of hardware & software issues in ChromeOS and other devices

* Replacement of LCDs, keyboards, motherboards, and system components

* Document resolution steps and parts consumption in ticket software

* Manage paperwork trail for the warranty claim process.

* Device teardown including parts testing and asset disposition.

* Complete assigned daily, weekly, and monthly tasks.

* Assist in the enrollment and rollout of new client devices.

* Complete additional training to advance career as requested.

Chrome Care Technician

Qualifications:

* High School Diploma or equivalent; technical degree or certification preferred.

* Knowledge of Chromebooks and ChromeOS preferred.

* Experience with hardware repair tools and equipment required.

* A+ Certification preferred.

* Experience using Autotask Professional Services Automation Tool or similar system preferred.

* Must have the ability to work independently and collaboratively in a fast-paced environment.

* Strong problem-solving and analytical skills preferred.

#LI-RL1

#LI-ONSITE