Quality Manager

Job Title:

Quality Manager

Job Description

The Quality Manager leads and maintains the company's quality management system, ensuring that products and distributed goods consistently meet regulatory, contractual, and customer requirements. This role oversees internal and external audits, manages customer complaints and non-conformances, and partners closely with engineering, suppliers, and manufacturing teams to drive continuous improvement. The position offers strong opportunities for career growth in a family-owned organization with a focus on training, development, and advancement.

Responsibilities

* Manage and maintain the quality management system (QMS) to ensure it remains effective, compliant, and aligned with business objectives.

* Evaluate data from the QMS to identify trends, issues, and opportunities for improvement, and make clear, data-driven business recommendations.

* Manage the customer complaint system by investigating issues, coordinating corrective actions, and resolving customer concerns in a timely and professional manner.

* Lead internal and external quality audits, including planning, execution, reporting, and follow-up on findings.

* Plan and oversee quality laboratory activities to support business units, ensuring testing and analysis align with product and customer requirements.

* Manage non-conformance issues by identifying root causes, implementing corrective and preventive actions (CAPA), and monitoring the effectiveness of those actions.

* Audit all quality systems to ensure compliance with relevant regulations and standards, including ISO and aerospace-related requirements.

* Collaborate with engineering teams to ensure equipment, processes, and testing specifications (such as ASTM) are defined, implemented, and updated so products are manufactured correctly.

* Apply statistical process control (SPC) methods to analyze data and recommend or implement necessary process changes.

* Work with suppliers and manufacturing partners to ensure distributed products meet compliance, quality, and contractual standards.

* Troubleshoot and support external companies when products or materials are out of specification or do not meet contractual terms, providing coaching and guidance to resolve issues.

* Ensure adherence to regulations and requirements such as ITAR, FARS, DFARS, and aerospace standards within the quality management system and supplier oversight.

* Support and participate in contractual quality terms, audits, and negotiations with external vendors and larger companies.

* Contribute to continuous improvement initiatives across the organization by leveraging quality assurance, CAPA, and root cause analysis (RCA) methodologies.

Essential Skills

* Proven experience in quality management with responsibility for overseeing a quality management system (QMS).

* Strong background in quality management systems, including implementation, maintenance, and continuous improvement.

* Hands-on experience conducting internal and external quality audits.

* Demonstrated knowledge of supplier quality, including managing supplier performance and compliance.

* Experience managing customer complaints, non-conformance issues, and CAPA processes.

* Familiarity with aerospace-related quality regulations and standards.

* Working knowledge of ITAR (International Traffic in Arms Regulations).

* Working knowledge of FARS (Federal Acquisition Regulation Supplement).

* Working knowledge of DFARS (Defense Federal Acquisition Regulation Supplement).

* Experience with quality assurance methodologies and tools.

* Proficiency in root cause analysis (RCA) and corrective and preventive action (CAPA).

* Ability to apply statistical process control (SPC) methods to analyze data and support decision-making.

* Strong analytical skills with the ability to interpret data and translate findings into actionable recommendations.

* Effective communication and collaboration skills for working with engineering teams, suppliers, manufacturing partners, and customers.

Additional

Skills & Qualifications

* Experience auditing and maintaining compliance with ISO and aerospace quality standards.

* Familiarity with ASTM testing specifications and…