Student Accounts Customer Service and Collections Specialist

Student Accounts Customer Service and Collections Specialist

Gettysburg College is seeking a full-time Student Accounts Customer Service and Collections Specialist reporting directly to the Assistant Director of Student Accounts. The Student Accounts Customer Service and Collections Specialist position is responsible for:

• Communicating and providing exceptional customer service to students, parents, and families by greeting customers at the Student Accounts window, responding to telephone inquiries and email messages, and assisting with payments and questions regarding student accounts
• Collection activities related to student accounts, including monitoring student account balances, following up on past due payment plans, making collection calls, sending collection correspondence, assisting with inactive balance follow-up, and supporting the placement of accounts with external collection agencies as necessary
• Posting and reconciling payments, processing refunds, scanning checks for daily deposit, ensuring all manual adjustments have proper documentation, and reconciliation of accounts related to student billing and financial aid disbursement
• Assisting with the maintenance of undergraduate student billing processes including coordinating billing dates, preparing statement messages, and collaborating with campus departments to ensure accurate and timely billing
• Supporting student loan processing and servicing through HeartlandECSI, including updating service indicators on past due loan accounts and responding to loan questions from students and parents
• Monitors external payment funding sources applied to student accounts
• Assisting with the registration and preregistration hold process each semester
• General office and administrative duties including sorting and distributing mail, maintaining shared drive files, preparing bank deposits, and assisting with petty cash audits
• Demonstrating "GREAT… together" core values to create a culture for success by aligning priorities with department, division, and College goals, and promoting an environment that focuses on collaboration, teamwork, and quality customer service

Qualifications - The successful candidate will hold a high school diploma or equivalent. Strong written and verbal communication skills are required. A minimum of two years of experience in customer service, billing, accounts receivable, collections, and data entry is highly preferred, as well as a strong proficiency in Microsoft Excel. Basic accounting knowledge and previous experience in a higher education or university environment are preferred.

Candidate will have:

• Strong communication and customer service skills with the ability to maintain a positive and calm demeanor during high volume and high stress periods
• Strong organizational, time management, and data entry skills with fine attention to detail and a high level of accuracy
• The ability to manage multiple tasks simultaneously and successfully prioritize duties to meet deadlines
• The ability to exercise sound judgment in complex billing and collections situations
• The ability to maintain and handle confidential student and parent information in the appropriate manner
• The ability to work independently, as a team player, and remain flexible and responsive to the changing needs of the work environment
• Proficiency in Microsoft Office Suite and the ability to learn relevant accounting, billing, and student accounts software

Review of applications will begin July 17, 2026, and remain open until filled.