Registered Nurse Assistant Manager

Company Description

IHMS USA, Inc. provides medical services to some of the world's most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.

Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.

We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That's why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.

For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit:(Use the "Apply for this Job" box below)..

Job Description


** POSITION IS LOCATED IN HAGERSTOWN, MD**

This position is eligible for an additional sign on bonus and daily per diem.

The Assistant Nurse Manager supports the Nurse Manager in overseeing nursing services and daily clinical operations to help ensure patients receive timely, culturally competent, trauma-informed, on-site health care that meets contract requirements, applicable detention standards, community standards of care, and state licensure requirements. The role supports nursing supervision, patient screening and follow-up, sick call processes, emergency response readiness, continuity of care during transfer or release, staff training, quality improvement, risk management, and secure medical documentation practices.

Key Responsibilities:

• Support the Nurse Manager in supervising nursing staff and day-to-day nursing operations to maintain safe, timely, and compliant patient care delivery.
• Support staffing coordination, daily assignments, and coverage planning for nursing services in line with approved staffing levels and operational needs.
• Support delivery of initial medical screening within 12 hours of patient arrival and timely referral to a qualified licensed health care practitioner when screening findings require further evaluation.
• Support completion and tracking of full health assessments within the required time frames and ensure follow-up care for chronic medical, dental, and behavioral health conditions.
• Ensure daily patient requests for health care services are solicited, triaged, tracked, and documented through an accountable written system and within the electronic health record.
• Support delivery and coordination of emergent, urgent, acute, chronic, ambulatory, and emergency nursing care within the facility's approved care level capabilities.
• Coordinate nursing care with physicians, advanced practice providers, behavioral health staff, dental staff, and other health professionals to revise treatment plans and support continuity of care.
• Support response to medical emergencies, including initial stabilization, cardiopulmonary resuscitation, automated external defibrillator use, emergency first aid, and safe transfer for higher-level care when required.
• Support preparation and communication of medical transfer information, including current medications, diagnoses, appointments, equipment, and precautions needed for continuity of care.
• Participate in quality improvement and risk management activities and support review of treatment progress, record quality, and adherence to clinical requirements.
• Support implementation of culturally competent and trauma-informed care practices for a diverse patient population.
• Use professional in-person, telephonic, video, or bilingual language assistance resources to support accurate, timely, and effective communication with patients at no cost to the patient.
• Maintain accurate, secure, and timely medical documentation and support use of an Office of the National Coordinator-certified electronic health record system.
• Protect patient confidentiality and restrict access to health and personal information to authorized personnel only, in accordance with applicable privacy and security requirements.
• Support identification, escalation, and contract-timed reporting of serious medical conditions, serious mental disorders or conditions, suicide precautions, and emergency off-site care.
• Support orientation,…