Sales Assistant

Benefits:

• Matching Simple IRA
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Sale Assistant

The Sales Assistant plays a key role in keeping our sales team running smoothly and our customers well supported. You’ll work with both customers and internal teams to manage communication, help with orders, and take care of the day-to-day tasks that keep things moving.

If you enjoy helping people, staying organized, and working in a collaborative environment, this role could be a great fit. We’re looking for someone who communicates well, takes initiative, handles multiple tasks with confidence, and brings a positive, dependable attitude to the team.

Real Craft designs and builds premium doors and hardware for creative homeowners, architects, and designers nationwide. We use real materials to build our true timber doors and solid metal hardware. Every door is proudly handcrafted onsite. Quality, craftsmanship, and accountability drive everything we do.

• Be the first person customers contact and help direct questions to the right team
• Answer questions about orders, timelines, and shipping
• Help resolve customer issues and elevate when needed
• Follow up with customers to request reviews and feedback

• Assist the sales team with customer follow-ups and communication
• Help gather feedback about the website, ordering process, and products
• Share customer insights with sales and marketing teams

• Review online orders for accuracy and product availability
• Confirm shipping details and communicate any changes or delays
• Work with Shipping, Production, and Accounting to resolve order questions

• Keep the showroom clean, organized, and welcoming
• Prepare for customer visits and meetings
• Help maintain and update showroom displays
• Greet visitors and create a positive first impression

• Answer phones and manage shared inboxes
• Help schedule meetings and handle basic admin tasks
• Assist with data entry, filing, and document prep
• Order office supplies and help keep the office organized
• Support team projects, meetings, and special events as needed

• At least one year of experience in customer service, admin support, or a similar role
• Strong organization skills and the ability to juggle multiple tasks while staying detail-focused
• Comfortable using Microsoft Office (Excel, Word, Outlook)
• Clear and professional communicator, both written and verbal
• Positive attitude and ability to build strong relationships with customers and teammates
• Experience supporting a sales team is a plus
• Familiarity with tools like Shopify, Hub Spot, Trello, and Docu Sign is helpful
• Interest or experience in design, architecture, or home décor is a bonus and fits well with Real Craft’s craftsmanship-focused work

If you’d like to be a part of a local, family-owned business, and make an impact within our sales team, we’d like to hear from you. Contact us through this platform or on our Careers page at