Floral Product & Partner Training Manager

Overview

Location/Commitment: Full-time, in person in Gig Harbor, WA. There will be no hybrid or remote consideration given for this position, no exceptions. Please don’t try to convince us otherwise.

Compensation: $82,/year + medical/dental/vision, matching 401(k), paid vacation, and more

Reports To: Head of Operations

Travel: Up to 50% (realistically this number is closer to ~25%, but more may be needed situationally or seasonally). Travel is both domestic + international.

Special Requirements: Not a must, but a HUGE benefit if you’re bilingual in Spanish and English

This is a hands-on, sleeves-rolled-up role for someone who truly knows flowers and loves teaching others how to work with them — beautifully, efficiently, and consistently.

Our Floral Product Trainer works directly with our domestic and international floral partners to ensure our products are built the Farmgirl way. You’ll train teams on bouquet builds, substitutions, quality standards, and seasonal updates — sometimes on a farm floor in cold conditions, sometimes at your laptop building step-by-step training guides.

This role requires grit, flexibility, a positive attitude, and strong follow-through. Half your job is in the field. Half your job is at a computer. All of it matters.

• Train floral partners (in person and remotely) on Farmgirl bouquet builds, standards, and processes.
• Travel domestically and internationally to farms and partner facilities (expect real agricultural environments — dusty farms, cold warehouses, early mornings, and long days).
• Create clear, detailed step-out guides (in English and Spanish), training decks, and visual materials for floral products, packaging, etc.
• Communicate daily with partners to troubleshoot, adjust builds, and work through substitutions in real time via Whats App, Slack, and telephone. This role at times involves early morning or late evening communication across time zones and requires flexibility, responsiveness, and a calm, positive approach when issues arise.
• Support new product launches by ensuring partners are trained, confident, and aligned.
• Conduct quality assurance checks and clearly communicate results both internally and with our partners.
• Act as a bridge between product, operations, and our growing partners, owning training and quality-related communication with partners.
• Uphold Farmgirl quality standards at all times (Quality is Queen is one of our company values).
• Show up scrappy, solutions-oriented, and company-first — always.

• Deep, hands-on knowledge of flowers (we’ll teach the Farmgirl design style)
• Spanish fluency is a big plus; for the right person, we’re open to someone eager to learn and willing to use tools to bridge the gap
• Professional maturity, sound judgment, and strong discernment
• Comfortable representing Farmgirl with partners at all levels in a warm, capable, and professional way
• Able to hold standards kindly but firmly, without creating friction
• Comfortable working in cold, agricultural environments
• Extremely computer-literate — about half your time will be spent creating training materials and documentation; comfort working on Mac systems and tools like Google Workspace, Microsoft Office, Whats App, and Slack is required
• Exceptional written and verbal communication skills; self-motivated, responsive, and able to work independently without micromanagement
• Positive, hard-working, scrappy, flexible, and calm under pressure
• Solutions-oriented, thoughtful about when to speak, listen, or escalate;
  Company-first mindset with strong follow-through and accountability

By 30 Days

• You understand the Farmgirl way — our bouquet standards, quality expectations, and why we do things the way we do
• You’re fluent in our core product builds, materials, and training tools
• You’ve supported trainings and partner communications alongside the team
• Training materials you’ve contributed to are clear, accurate, and usable

By 60 Days

• You’ve built strong, trusting relationships with our domestic and international partners
• You’re confidently supporting trainings, often alongside a partner leader or team member
• You’ve…