Director of Operations

About The Role

We’re looking for a strategic, agile, solutions-driven Director of Operations to help shape the next era of Farmgirl Flowers as we continue scaling nationally.

Location:

Gig Harbor, WA (On-site is a non-negotiable)

Reports to:

Head of Operations

Compensation: $120k/yr + medical/dental/vision, matching 401(k), paid vacation, and more

Role Type:
Full-time, Exempt

Travel:
Up to 25% (fulfillment centers, distribution partners, vendor sites)

• Transportation:
  Optimize outbound transportation spend through contract negotiation, vendor management, and expansion of our transportation partner network when appropriate.
• Coordinate with Fulfillment and Product teams to manage inbound freight and parcel transportation costs for both perishable and nonperishable materials.
• Create and maintain reporting around delivery status, carrier performance, transportation costs, and network efficiencies across all production and fulfillment partners.
• Forecast and communicate outbound production volumes from all partners in collaboration with Operations, Product, and Sales & Operations stakeholders.
• Lead operational planning and transportation execution during Farmgirl’s peak holiday seasons, ensuring network capacity and performance can support business demand.

• Inventory Management:
  Develop and maintain systems and procedures for the accurate accounting, reporting, and handling of all inventory, including perishable and nonperishable production materials.
• Set and enforce quality control standards for all materials, ensuring inventory that fails to meet standards is properly documented, communicated, and credited.
• Identify inventory and operational inefficiencies and implement scalable systems and process improvements across the business.

• Customer Support:
  Partner with the Operations Manager to establish KPIs related to customer satisfaction, support quality, refunds, redeliveries, and resolution times.
• Develop and maintain reporting that gives Support team members timely visibility into delayed or lost parcels, transportation disruptions, and widespread operational issues impacting customers.
• Collaborate cross-functionally to proactively reduce operational issues that negatively impact the customer experience.

• Product + Distribution:
  Partner with our Product Team to develop scalable production strategies and operational efficiencies for our farm and fulfillment partners through regular on-site visits, training, and ongoing operational check-ins.
• Monitor margins for all finished bouquets and plants, ensuring production remains operationally efficient and meets margin expectations.
• Drive cost savings through strategic SKU duplication, expansion of our drop shipper network, and optimized packaging solutions.
• Make thoughtful, high-impact operational decisions quickly in fast-moving and time-sensitive situations where priorities may shift rapidly.

• Facility & Farm Oversight:
  Oversee day-to-day operations and long-term planning for Farmgirl’s 25-acre farm and Gig Harbor campus, including our office, warehouse, and Farm Quarters.
• Develop, implement, and maintain comprehensive safety training programs for all on-site team members, ensuring compliance with OSHA requirements and Farmgirl’s own safety standards.
• Serve as the primary point of contact for facilities-related vendors, contractors, and service providers, managing bids, contracts, and ongoing relationships.
• Partner with the Farm team on agricultural operations that support our growing flower program, ensuring facilities infrastructure supports both farm productivity and team safety.

• Team Leadership & Operations Management:
  Lead, mentor, and develop operational team members and managers across multiple functions, facilities, and partner networks.
• Build systems of accountability, communication, and prioritization that help teams execute effectively in fast-moving environments.
• Partner cross-functionally with Product, Fulfillment, Finance, Customer Support, and Leadership to align operational decisions with broader company goals.
• Help build operational structure, processes, and teams that can scale with the company while maintaining Farmgirl’s scrappy,…