Branch Services Manager - Gig Harbor, WA

Mechanics Bank is currently searching for a Branch Services Manager to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site.
Manages a Retail Branch. Responsible for overseeing the day-to-day operations of a branch, including cash management, security protocols, and operational compliance. Develop and execute strategies to retain customers, acquire new customers, and meet branch goals. Hire, train, mentor, and coach employees to achieve high performance and service quality. Resolve complex customer inquiries or complaints and maintain high satisfaction levels. Ensure adherence to bank policies, legal regulations, and procedures to minimize risk.

Oversee and supports the teller line, cash handling, dual control functions and is responsible for branch operations, staffing schedules, FTE budget management, and employee training and development.

• Management & Team Leadership

  • Manages and provides leadership to branch employees. Leads daily huddles and regular branch meetings.

  • Coaches staff for improved performance, conducts performance reviews and develops individual performance goals.

  • Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service. Quickly resolves issues of non-performance delivering disciplinary actions including termination.

  • Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals. Develops and implements strategies to achieve objectives. Drives team performance to achieve goals through huddles, meetings, coaching, direction and leading by example.

  • Develops and executes branch strategic plan including customer retention, employee development and retention, succession planning, branch efficiency, and operational