STARBUCKS​/BARISTA

Job Description

Provide exceptional customer service in a safe and clean environment to ensure customer return visits. Treat customers and employees fairly and ethically, promoting an inclusive work environment, being a responsible community member, providing the right products at the right time with fair and accurate pricing. Demonstrate company core values: respect, honesty, integrity, diversity, inclusion, and safety.

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible) to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in the coffee shop such as refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review sell‑by dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management; adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items needing repair.
• Notify management of customer or employee accidents; report all safety risks, issues, or illegal activity, including robbery, theft, or fraud to store management.
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• Excellent customer service skills.

• Any previous comparable experience.

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.
• Participation in a 401(k) plan and/or a Taft‑Hartley pension fund, subject to eligibility requirements.
• Group term life insurance eligible, depending on varying criteria by location.
• Associate discounts.
• Tuition assistance, college scholarships, and educational leave of absence, depending on varying criteria by location and subject to eligibility requirements.
• Robust internal training and development resources to grow your career.

Final rate of pay is determined at store level based on prior equivalent work experience.